Future Contact Centre Implementation & Support Services
Details
- Supplier(s)
- MISSION LABS LIMITED
- Value
- £2,211,725
- Duration
- 4 years
- Topic
- Software programming and consultancy services
- Published
- 11 January 2021
- Source
- uk:contracts_finder
Tender description
Implementation and support services for a new Cloud Contact Centre in support of FCDO's global operations. 2+1+1 year Call-off Contract awarded under G-Cloud 12
Timeline
- Completed: Award date8 January 2021
- Completed: Award published11 January 2021Current notice
- Completed: Contract expiry date7 January 2025
About the buyer
The Foreign, Commonwealth and Development Office is a ministerial department that buys through its own Commercial Directorate. Every procurement runs on Jaggaer, the department's eSourcing portal, where suppliers register to bid. Opportunities and awards are published on Contracts Finder, and bids above threshold need Central Digital Platform registration. A commercial pipeline is updated every quarter. Four category teams cover programme delivery, estates and security, digital and technology, and corporate services. The department runs its own frameworks, such as the Global Development Delivery Framework, and dynamic purchasing systems for construction and global facilities management.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of the Foreign, Commonwealth and Development Office's contract awards have been in business services, transport equipment and construction work.
Relevant CPV codes
- 72200000 · Software programming and consultancy services
- 72600000 · Computer support and consultancy services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@foreign-commonwealth-and-development-office.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@foreign-commonwealth-and-development-office.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@foreign-commonwealth-and-development-office.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@foreign-commonwealth-and-development-office.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@foreign-commonwealth-and-development-office.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@foreign-commonwealth-and-development-office.gov |
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