TfL 91640 - Batch 8 A Call Handling Oyster Calls and Ticket Production
Details
- Buyer
- Transport for London
- Supplier(s)
- Journeycall Limited,
- Value
- £8,696,964
- Duration
- 3 years
- Topic
- Customer services
- Published
- 6 May 2021
- Source
- uk:contracts_finder
Tender description
Contact Centre Services for travelling members of the public
Timeline
- Completed: Award date16 April 2021
- Completed: Award published6 May 2021Current notice
- Completed: Contract expiry date31 July 2024
About the buyer
Transport for London operates the capital's transport network for the Mayor of London, and buys as a local government organisation on behalf of TfL, the Greater London Authority and the Old Oak and Park Royal Development Corporation. Suppliers register free on the SAP Business Network, where TfL's contract opportunities are published. Higher-value contracts appear on Find a Tender, with Contracts Finder used for smaller opportunities. A dedicated opportunities page lists larger upcoming work on a periodic basis. Rail-related work can be sourced through RISQS, the rail industry supplier qualification scheme, without a published tender notice.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Transport for London's contract awards have been in transport services, business services and repair and maintenance.
Relevant CPV codes
- 79342300 · Customer services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov |
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