Expired contract

Cambridge City Council - On-hold Music Services 2020

Details

Buyer: Cambridge City Council
Supplier(s): Premier Business Audio Limited (Trading as Premier CX)
Value: £50,000
Duration: 3 years
Topic: Sound recordings
Published: 10 December 2020
Source: uk:contracts_finder

Tender description

Cambridge City Council require a managed service for our contact centre's messaging and music on hold to cover the below: \r # Designated & Experienced Account Management \r # Dedicated & Experienced Studio Help Desk \r # Highly Efficient turn-around of Orders < 3 working days with emergency turn around as required \r # Professional Voice Artists \r # High Quality Recordings to Contact Centre Standards\r # Secure Delivery of Recordings via FTP \r # Guaranteed Voice Availability \r # Access to, and use of, non-copyright Music on Hold \r

Timeline

Completed: Award published10 December 2020
Current notice
Completed: Award date10 December 2020
Completed: Contract expiry date30 November 2023

About the buyer

Cambridge City Council is a local authority serving Cambridge, running its own procurement function for goods, works and services. Contract opportunities are advertised on the Due North portal, procontract.due-north.com. Smaller purchases run through call-off or measured-term contracts, each suited to routine buying. Consultancy and similar recurring needs sit on corporate frameworks that can run for up to four years. Specialist training and comparable services can instead be bought through a dynamic purchasing system. The council also draws on frameworks let by national bodies such as Crown Commercial Service and ESPO, applying that framework's own rules.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of Cambridge City Council's contract awards have been in business services, architectural and engineering services and waste, cleaning and environmental services.

Relevant CPV codes

32353000 · Sound recordings

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@cambridge-city-council.gov
Commercial Director	+44 •••• ••••••	••••••••@cambridge-city-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@cambridge-city-council.gov
Category Lead	+44 •••• ••••••	••••••••@cambridge-city-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@cambridge-city-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@cambridge-city-council.gov