Contact Engagement Programme - Telephony Services - Core Platform and Systems Integrator
Details
- Supplier(s)
- Capgemini UK plc
- Value
- £42,945,026
- Duration
- 7 years
- Topic
- Telephone network equipment
- Published
- 27 November 2020
- Source
- uk:contracts_finder
Tender description
Provision of a contact centre core telephony platform and systems integrator services to integrate various contact centre technologies. 08/04/2024 - Admin amendment to correct awarded contract value to include in scope extensions. Initial publication only included the "initial term".
Timeline
- Completed: Award date1 September 2020
- Completed: Award published27 November 2020Current notice
- Next: Contract expiry date3 October 2027in 12 months
About the buyer
HM Revenue & Customs (HMRC) is the UK's tax, payments and customs authority, and buys as a non-ministerial government department through its own Commercial Directorate. Contract opportunities are advertised on the government's Find a Tender service. Suppliers register interest in live opportunities through the SAP Ariba eSourcing system. Core supplier details are recorded once on the Central Digital Platform. HMRC aims to trade with small and medium-sized businesses wherever feasible. Much of this procurement flows through Crown Commercial Service frameworks and dynamic markets. HMRC's own Purchase Order Terms and Conditions govern its lowest-value, lowest-complexity contracts.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of HMRC's contract awards have been in IT services, software and information systems and business services.
Relevant CPV codes
- 32429000 · Telephone network equipment
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov |
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