Ministry of Justice Service Desk - FOR TRANSPARENCY PURPOSES ONLY
Details
- Buyer
- Ministry of Justice
- Supplier(s)
- CGI IT UK Ltd
- Value
- £15,039,480
- Duration
- 5 years
- Topic
- Information technology services
- Published
- 22 January 2020
- Source
- ContractsFinder
Tender description
Provision of a service desk service for the Ministry of Justice (MoJ) which shall be a point of contact through which end-users of the MoJ's IT services can direct IT incidents and requests for service.
Timeline
- Completed: Award date27 November 2019
- Completed: Award published22 January 2020Current notice
- Completed: Contract expiry date27 November 2024
About the buyer
The Ministry of Justice is a central government ministerial department with its own Commercial Standards team providing procurement guidance. Procurement now follows the Procurement Act 2023, in force since February 2025. Higher-value contracts appear on Find a Tender, with Contracts Finder used for lower-value opportunities. Suppliers register and bid through the MOJ Sourcing Portal, the department's e-procurement platform. Much of this procurement flows through framework agreements and dynamic purchasing systems. HM Courts and Tribunals Service, HM Prison and Probation Service and the Legal Aid Agency are the department's main delivery bodies.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of the Ministry of Justice's contract awards have been in education and training, IT services and public administration and defence.
Relevant CPV codes
- 72222300 · Information technology services
- 72253000 · Helpdesk and support services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@ministry-of-justice.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@ministry-of-justice.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@ministry-of-justice.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@ministry-of-justice.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@ministry-of-justice.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@ministry-of-justice.gov |
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