Book a callGet started free
Awarded contract

RMBC - LA - Customer Relationship Management System and Content Management System - AWARD

Details

Buyer
SE Shared Services
Supplier(s)
Jadu Limited
Value
£718,800
Duration
7 years
Topic
IT services: consulting, software development, Internet and support
Published
2 September 2020
Source
uk:contracts_finder

Tender description

The Authority is seeking to contract with one provider for a combined CRM and CMS solution to significantly improve its digital self-service and assisted-service offering via a new customer portal for a number of interactions including Waste (fly tipping, missed collections, garden and bulky waste), on-line Planning submissions, on-line activities for Housing and Revenues and Benefits. The solution will enable the Authority to build a data-rich Customer Services provision, enabling analysis of customer needs and shaping services accordingly. The solution will provide the Authority with a single view of its customers to break down silos across the Authority and the services it provides; Officers will achieve a better understanding of how customers interact across all services whilst enabling them to track service requests, check for updates electronically, deliver personalised, targeted services and communication and thus building stronger and effective relationships with them.

Timeline

  1. Award published2 September 2020
    Current notice
  2. Award date2 September 2020
  3. Contract expiry date27 September 2027in 12 months

About the buyer

SE Shared Services is the South East Shared Services e-sourcing portal, a purchasing organisation that carries tenders for much of local government in Surrey and Sussex. The portal is hosted on the In-tend e-procurement platform. Suppliers register free, then use their account to access tender documents and submit bids. Crawley Borough Council leads a shared procurement service for Horsham, Mid Sussex and Mole Valley district councils. Every tender from that service is advertised on the portal, and larger contracts also appear on Find a Tender. Brighton & Hove City Council and Reigate and Banstead Borough Council also publish their opportunities on it.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of SE Shared Services's contract awards have been in construction materials, construction work and installation services.

Relevant CPV codes

  • 72000000 · IT services: consulting, software development, Internet and support
  • 72200000 · Software programming and consultancy services
  • 72210000 · Programming services of packaged software products
  • 72211000 · Programming services of systems and user software
  • 72212000 · Programming services of application software
  • 72212200 · Networking, Internet and intranet software development services
  • 72212220 · Internet and intranet software development services
  • 72212224 · Web page editing software development services
  • 72212325 · Form making software development services
  • 72212333 · Contact management software development services
  • 72212400 · Business transaction and personal business software development services
  • 72212422 · Software development services suites
  • 72212445 · Customer Relation Management software development services
  • 72212517 · IT software development services
  • 72212783 · Content management software development services
  • 72263000 · Software implementation services
  • 72266000 · Software consultancy services
  • 72413000 · World wide web (www) site design services
  • 72415000 · World wide web (www) site operation host services
  • 72421000 · Internet or intranet client application development services

AI insights

  • Is there a preferred supplier?
  • What are the buyers pain points?
  • What has the buyer previously procured?
  • What are the key requirements?
Sign-up to enrich

Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

172 similar open tenders

See more open tenders related to RMBC - LA - Customer Relationship Management System and Content Management System - AWARD.

Explore all open tenders

Related topics

Topics related to RMBC - LA - Customer Relationship Management System and Content Management System - AWARD, ranked by notice volume.

View all topics
TopicCountValue
  1. Content Management Tenders and Contracts
    2,227
    £101.4bn
  2. CRM Tenders and Contracts
    3,218
    £92.8bn
  3. Customer Service Tenders
    1,652
    £38.1bn
  4. IT Contracts and Tenders
    32,403
    £2.0tn
  5. Waste Management Contracts and Tenders
    18,399
    £2.4tn

Related buyers

Buyers similar to SE Shared Services.

View all buyers
BuyersCountValue
  1. CPD - Supplies and Services Division
    172
    £414.1m
  2. YPO
    142
    £124.4bn
  3. Prosper
    90
    £7.2bn
  4. Scotland Excel
    55
    £7.8bn
  5. LHC
    51
    £12.8bn
  6. ESPO
    44
    £6.2bn
  7. Commercial Services
    37
    £1.8bn
  8. Procurement for Housing
    25
    £9.3bn
  9. SCAPE GROUP LIMITED
    20
    £10.3m
  10. South East Consortium
    15
    £1.8bn

Win more public sector contracts

Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.

Try for free