Expired contract

User Experience Testing Labs and Participants

Details

Supplier(s)
Cragg Ross Dawson Ltd trading as CRD Research
Value
£600,000
Duration
4 years
Topic
Research services
Published
27 April 2020

Tender description

The SLC is seeking to appoint an agency to recruit a range of participants to take part in regular user research and testing sessions for digital services being developed by the SLC. The research will usually be face to face usability testing, however other methods of research may feature in our plans. Additionally SLC require the agency to provide labs for the testing sessions across the UK. All sessions will be facilitated and managed by SLC staff. The requirement is for labs and recruitment of participants and only.

Timeline

  1. Completed: Award date21 April 2020
  2. Completed: Award published27 April 2020
    Current notice
  3. Completed: Contract expiry date21 April 2024

About the buyer

Student Loans Company administers loans and grants to students across the UK as a non-departmental public body sponsored by the Department for Education. The Commercial Services team runs procurement across the organisation. Framework agreements are the first route, particularly through Crown Commercial Service and Scottish Government procurement. Contracts above the regulated threshold are advertised on Find a Tender. Suppliers register through the Central Digital Platform to bid for covered procurements. A forward pipeline lists upcoming opportunities ahead of the largest contracts. Delivery partners have joined through a technology transformation procured by competitive tender.

Procurement spend from central entities makes up 66% of overall UK public spend.

Over the past 5 years, most of Student Loans Company's contract awards have been in software and information systems, IT services and business services.

Relevant CPV codes

  • 73110000 · Research services

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