EW18_001 - Enquiry Handling Tool
Details
- Supplier(s)
- TOPdesk UK Ltd
- Value
- £205,000
- Duration
- 5 years
- Topic
- Software package and information systems
- Published
- 3 February 2019
- Source
- ContractsFinder
Tender description
The University procured an enquiry handling system to manage enquiries across the University to provide a seamless visible solution that addresses student and staff needs. The system will sit across organisational boundaries allowing staff and students to easily track the progress of their queries and have access to a self-service knowledge handling system with the ability to escalate issues that are more challenging to resolve.
Timeline
- Completed: Award date18 January 2019
- Completed: Award published3 February 2019Current notice
- Completed: Contract expiry date31 January 2024
About the buyer
The University of Kent is a higher education institution in Canterbury that buys through the Procurement team in its Finance Department. Its supplier pages link to guidance from SUPC and LUPC, the southern and London university purchasing consortia. Kent is part of the London and South East University Group, with its contracts novated to the group from 1 August 2026.
Construction suppliers can pre-qualify through Constructionline.
Over the past 5 years, most of The University of Kent's contract awards have been in construction work, business services and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@the-university-of-kent.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@the-university-of-kent.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@the-university-of-kent.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@the-university-of-kent.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@the-university-of-kent.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@the-university-of-kent.gov |
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