Software package and information systems
Details
- Supplier(s)
- Granicus-Firmstep Ltd
- Duration
- 5 years
- Topic
- Software package and information systems
- Published
- 28 November 2019
- Source
- TedNotices
Tender description
The council wishes to procure a solution to replace the current out-of-support CRM and help move to new models of service delivery. It intends to implement and extend the CRM replacement solution through a phased approach. The like-for-like replacement of the functionality of the existing CRM and an enhanced waste customer service offer as the immediate priorities to be delivered in Phase 1. The Council is still considering what later phases of implementation will incorporate. The council wishes to procure a solution to replace the current out-of-support CRM and help move to new models of service delivery. It intends to implement and extend the CRM replacement solution through a phased approach. The like-for-like replacement of the functionality of the existing CRM, and an enhanced waste customer service offer as the immediate priorities to be delivered in Phase 1. The Council is still considering what later phases of implementation will incorporate. The contract will be for the period 1.1.2020 to 31.12.2024, with the option to extend for up to a period of 2 x 12 month periods.
Timeline
- Completed: Award date18 November 2019
- Completed: Award published28 November 2019Current notice
- Completed: Contract expiry date22 October 2024
About the buyer
Sefton Metropolitan Borough Council is a local authority that runs its own procurement team and follows the council's Contract Procedure Rules.
Over the past 5 years, most of Sefton Metropolitan Borough Council's contract awards have been in health and social work, construction work and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@sefton-metropolitan-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@sefton-metropolitan-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@sefton-metropolitan-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@sefton-metropolitan-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@sefton-metropolitan-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@sefton-metropolitan-borough-council.gov |
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