Parking enforcement services

Tender description

The University requires a British Parking Association or IPC Approved Operator to provide permit systems, enforcement solutions, back office services and debt collection for its permits and car parking stock. Responses will only be accepted from British Parking Association or IPC Approved Operators. The University is seeking a British Parking Association or IPC Approved Operator to provide permit systems, enforcement solutions, back office services and debt collection for all of its permits and car parking stock. It is highly desirable this includes: — provide a software system that can efficiently manage the permit requirements outlined above, — clear definition of application stages and ability to manage all associated correspondence, — enable online visitor parking management, — Handle payments for parking, e.g. pay by phone, app, etc. — the permit software system must have the functionality to extract and manipulate data and reports as required, — email permit holders with scheduled and one off messages, — live link from notices/enforcement to permit system and vice versa to enable real time information to be available, — provide online facilities for customers to pay or appeal against PCN’s and see evidence pack, — allow policy driven decisions on which PCN’s should be upheld or cancelled following appeal, — make enquiries to the DVLA to provide vehicle keeper information and pursue any unpaid PCN’s, — where necessary, provide information to present to independent adjudicator, — where necessary, provide information and support to take matters to the appropriate Court to recover debt, though use of debt recovery agencies if necessary, — provision of all appropriate signage in all car parks to ensure compliance with BPA/IPC AoS and DVLA regulations. Signage should be of a dibond material or similar. Correx (or similar) would not be accepted. Signage must also be in line with University corporate identity, as such the design on the sign will need to be agreed with the University, — suitable equipment to manage the above.