Expired contract

Contract Award - Digital Debt Services Contract

Details

Supplier(s)
Fair Isaac Ltd
Value
£5,200,000
Duration
6 years
Topic
Information technology services
Published
22 July 2019

Tender description

The Department for Work and Pensions has undertaken a procurement for the delivery of a debt management system and associated services to support DWP's vision of being a centre of excellence and strategic partner for socially responsible, sustainable recovery of collections, and money owed to the UK Government. In order to achieve this vision, DWP Debt Management operations are transforming the way that they work. Underpinning this will be the modernisation of their business operation and their products and services including the debt management system. The contract will be delivered at locations situated within the United Kingdom.

Timeline

  1. Completed: Award date28 June 2019
  2. Completed: Award published22 July 2019
    Current notice
  3. Completed: Contract expiry date27 June 2025

About the buyer

The Department For Work and Pensions (DWP) delivers the State Pension and working-age benefits to millions of claimants, and buys as a central government ministerial department with its own commercial teams. Framework agreements are called off through the Government Commercial Agency using Public Sector Contract terms. Suppliers can join its low value purchasing system freely, with no cap on numbers. Dynamic purchasing systems cover welfare-to-work and employment support opportunities.

Over the past 5 years, most of DWP's contract awards have been in education and training, IT services and business services.

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