Expired contract

GB-London: Payment Service Provider

Details

Supplier(s)
N/A
Duration
7 years
Topic
Financial transaction processing and clearing-house services
Published
16 February 2018

Tender description

THIS IS NOT A LIVE OPPORTUNITY, this contract was originally advertised on 09 November 2017 and tenders have now been received and evaluated. This is a follow-up notice to declare that the tender process has been cancelled and the contract has not been awarded. The Victoria and Albert Museum ("V&A") sought to appoint a payment service provider to provide a managed payment service across the Museum to process online and offline card transactions including retail, ticket sales, membership sales, donations, and other transactions. As an exempt charity, the V&A charity generates income both directly and through a wholly-owned subsidiary. Both entities have a multi-channel sales platform, with sales made onsite, online and by phone. Annually, approximately 600k transactions to the value of £20m are processed each year.

Timeline

  1. Completed: Award date9 February 2018
  2. Completed: Award published16 February 2018
    Current notice
  3. Completed: Contract expiry date31 May 2025

About the buyer

Victoria and Albert Museum is a national museum and a non-departmental public body, sponsored by the Department for Culture, Media and Sport. Many tenders run in two stages, with a pre-qualification questionnaire before a full tender. The museum has tendered its own frameworks, including one for sustainability consultants. A Supplier Sustainability Charter sets the standards expected across the supply chain.

Over the past 5 years, most of Victoria and Albert Museum's contract awards have been in construction work, furniture and furnishings and business services.

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Decision makers

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