Call centre
Details
- Supplier(s)
- Delta Wellbeing
- Value
- £2,631,237
- Duration
- 5 years
- Topic
- Call centre
- Published
- 5 December 2018
- Source
- TedNotices
Tender description
Provision of a telecare and out of hours call monitoring service. Wrexham County Borough Council is seeking to appoint a provider of telecare services for their county-wide service and an “Out of Hours” call monitoring service for a number of Council departments. An external delivery partner (TSA Accredited) currently delivers the service and the current contract is due for renewal from 1.12.2018.
Timeline
- Completed: Award date1 October 2018
- Completed: Award published5 December 2018Current notice
- Completed: Contract expiry date30 November 2023
About the buyer
Wrexham County Borough Council is a local authority in north Wales, buying through its own corporate procurement team. Contract opportunities are advertised on the Sell2Wales portal, the main procurement site for public bodies in Wales. Larger tenders also appear on the UK-wide Find a Tender and Contracts Finder services. A procurement pipeline sets out the council's anticipated contract opportunities for the next 18 months. Existing contract provisions are set out in a separate contracts register, refreshed at least once a year. Suppliers can contact the procurement team directly by email to ask about upcoming opportunities.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Wrexham County Borough Council's contract awards have been in construction work, health and social work and transport equipment.
Relevant CPV codes
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@wrexham-county-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@wrexham-county-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@wrexham-county-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@wrexham-county-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@wrexham-county-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@wrexham-county-borough-council.gov |
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