Software package and information systems
Details
- Supplier(s)
- Amillan Limited
- Value
- £1,000,000
- Duration
- 10 years
- Topic
- Software package and information systems
- Published
- 28 March 2018
- Source
- TedNotices
Tender description
Leicester City Council is seeking suppliers with a proven track record in providing an Automatic Call Distribution system. The Council requires qualified suppliers who have experience of providing a large ACD system to accommodate the Council’s needs. The system will need to integrate with the Council’s Microsoft Lync telephony system. The Council’s current ACD system has approximately 1 270 agents although the number of agents logged in at one time is normally around 250. The system services 52 groups. These groups contain various numbers of queues, and are used across the Council by different services. Each group and queue has its own configuration. The ACD handles approximately 20 000 000 calls per year. This are split across all of the groups.
Timeline
- Completed: Award date26 March 2018
- Completed: Award published28 March 2018Current notice
- Next: Contract expiry date2 February 2028in 16 months
About the buyer
Leicester City Council buys as a local authority, advertising most opportunities through East Midlands Tenders, its regional supplier portal. Larger contracts appear on Find a Tender instead, where any supplier awarded a contract must also register from April 2026. Some contracts run through outside frameworks, including ESPO and the Government Commercial Agency. Suppliers apply to those bodies directly to become approved framework suppliers. A two-year procurement plan for 2026 to 2028 is published on the council's open data site. Supplier selection also weighs social value, such as local job creation and environmental impact, alongside price.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Leicester City Council's contract awards have been in transport services, construction work and software and information systems.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@leicester-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@leicester-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@leicester-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@leicester-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@leicester-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@leicester-city-council.gov |
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