Provision of an Integrated Multi Channel Customer Contact and Resource Management Solution
Details
- Buyer
4 buyers
- South Yorkshire Police
- The Police and Crime Commissioner for West Yorkshire
- West Yorkshire Combined Authority
- West Yorkshire Police
- Supplier(s)
- Sopra Steria Limited
- Value
- £11,760,000
- Duration
- 8 years
- Topic
- Software package and information systems
- Published
- 18 May 2016
- Source
- ContractsFinder
Tender description
The provision of a Framework for an Integrated Multi Channel Customer Contact and Resource Management Solution and ongoing Support and Maintenance, initially for use by South Yorkshire and Humberside Police but available to a number of Forces within the North East Region.
Timeline
- Completed: Award date11 April 2016
- Completed: Award published18 May 2016Current notice
- Completed: Contract expiry date15 May 2024
About the buyer
South Yorkshire Police is the territorial police force for South Yorkshire, and buys as a blue light body with its own procurement team. Contract notices for its larger tenders appear on Find a Tender. Much of what it buys moves through frameworks run by BlueLight Commercial, the national commercial body for policing. Suppliers register free on the Atamis e-commercial platform to view live blue light opportunities. Legacy opportunities continue to be hosted on the In-tend system. Suppliers already registered with Atamis for the 7Forces group do not need to register again.
The top 10 blue light buyers spent a collective £2.2bn between FY2021 and FY2025.
Over the past 5 years, most of South Yorkshire Police's contract awards have been in software and information systems, office and computing equipment and IT services.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@south-yorkshire-police.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@south-yorkshire-police.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@south-yorkshire-police.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@south-yorkshire-police.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@south-yorkshire-police.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@south-yorkshire-police.gov |
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