Network Services 3

Crown Commercial Service, as the Authority, has put in place an agreement for the provision of Network Services 3 for use by Central Government and UK public sector bodies. This is the replacement agreement for RM3808 Network Services 2 and supports the hiring needs of UK central government departments including arms-length bodies (ALBs) and all other public sector bodies across the wider public sector. The following Services are available under 10 Lots: Inter site Connectivity (Wide Area Network) / Data Access Services Commercial Radio capabilities Intra site Connectivity (Local Area Network) / Local Connectivity Services IoT and Smart Cities Communication Platform as a Service Analogue Telephony Digital Communication Services (Unified Communications) Contact Centre Solutions Inbound Telephony Services Paging & Alerting The scope includes: Services that provide a main functionality of the Lot; associated technology, equipment and solutions and optional goods and services that enhance, supplement or support the delivery of the Services; and services delivered over the public internet, private networks, the PSN and /or the HSCN. See Bid Pack. This Framework agreement provides buyers across the whole of the UK with access to networks and telecommunications services. This includes core network infrastructure and cloud-based services, unified communication & contact centre solutions, radio & satellite networking, IoT & Smart Cities solutions and critical domain management services, across the range of Lots.

Timeline

  1. Tender published18 November 2022
  2. Submission date17 January 2023
  3. Award published19 June 2023
  4. Contract start date18 July 2023
  5. Contract expiry date17 July 2025

Lots (12)

372 suppliers across 12 lots

Inter site Connectivity (Wide Area Network) / Data Access Services

49 suppliers

Lot 1a Inter site Connectivity (Wide Area Network) / Data Access Services is for the provision of connectivity services enabling site to site or site to cloud interconnectivity. The successful framework suppliers will be expected to provide the following services: a) Wide area connectivity for the provision of a managed or unmanaged point-to-point data-only connection. b) Wide area connectivity for the provision of a managed or unmanaged point-to-internet/cloud data-only connection. The full scope of Lot 1a is set out in the Framework Schedule 1 (Specification) that is part of the Invitation to Tender documentation.

Commercial Radio Capabilities

14 suppliers

Lot 1b is for the provision of Commercial Radio capabilities as outlined below: a) A voice communication solution utilising UHF, and/or VHF radio frequency bands. b) The ability to transmit and receive from a central operator console a voice communication over the allocated frequency to a hand- held device, push to talk, release to listen, outside of a building. The full scope of Lot 1b is set out in the Framework Schedule 1 (Specification) that is part of the Invitation to Tender documentation.

Tactical Radio Systems

13 suppliers

Lot 1c is for the provision of Tactical Radio Systems as outlined below: A radio solution that enables the exchange of secure[1] voice & amp; data communications over a tactical radio communications system, utilising Line of Sight (LOS) C Band, S Band, L Band, Ultra High Frequency (UHF), Very High Frequency (VHF) and/or High Frequency (HF) radio frequency bands[2]. The ability to transmit and receive, using push to talk to a personal, manpack or platform device, using point to point and/or point to multipoint. The tactical radio system is not reliant on any fixed communications and power infrastructure[3] to operate and may need to be intrinsically safe to operate around electrically initiated munitions. Primary services related to Radio systems for use in tactical situations: Ruggedised Secure Environmentally protected (all tactical situations) Soldier worn Radio system The full scope of Lot 1c is set out in the Framework Schedule 1 (Specification) that is part of the Invitation to Tender documentation.

Critical Domain Services

2 suppliers

Lot 1d is for the provision of Critical Registry Services to operate and manage nationally critical UK domains as outlined below: a) The provision and operation of the technical infrastructure for a UK public sector authority to manage and govern a Nationally Critical Public Sector Domain. b) The provision and operation of the technical infrastructure for a UK public sector authority to manage and govern a Nationally Critical Public Sector Domain, plus the additional functions to enable the UK public sector authority to fully outsource the management and governance of a Nationally Critical Public Sector Domain. The full scope of Lot 1d is set out in the Framework Schedule 1 (Specification) that is part of the Invitation to Tender documentation.

Intra site Connectivity (Local Area Network) / Local Connectivity Services

63 suppliers

Lot 2a is for the provision of single site connectivity services, including local area networks (LAN) enabling interconnectivity. a. Local area network (LAN) Connectivity services, constrained to a single site, multiple sites in the same local, campus sites and metropolitan area sites enabling a user to consume a locally hosted service. b. Local connectivity services to connect an end user device to a local service. The full scope of Lot 2a is set out in the Framework Schedule 1 (Specification) that is part of the Invitation to Tender documentation.

IoT and Smart Cities

26 suppliers

Lot 3a is for the provision of Solutions related to Smart Technologies and Internet of things. a. Design, Build and Deliver solutions related to Smart cities, with applications in the following areas; Smart Street lighting, Smart Buildings, Waste management, Water management, Crime prevention, Education and Environment (air and noise pollution) monitoring. b. Suppliers must be able to design an end-to-end solution embedding all technologies required to gather data at the “edge”, hold and structure the data in a cloud based platform, and also visualise the information for decision making and monitoring. The full scope of Lot 3a is set out in the Framework Schedule 1 (Specification) that is part of the Invitation to Tender documentation.

Communication Platform as a Service

15 suppliers

Lot 3b Communication Platform as a Service is the provision of software integration services to allow the Buyers applications to be interfaced to the communications suite with API’s. The provision of API interfacing between the unified communications suites and buyer applications e.g. social media, financial planning, sales and resource management. API development from communications suite to external applications. The full scope of Lot 3b is set out in the Framework Schedule 1 (Specification) that is part of the Invitation to Tender documentation.

Analogue Telephony

26 suppliers

Lot 4a Analogue Telephony is the provision of connecting analogue telephony equipment with the Public Switched Telephone Network including voice connectivity, voice call packages, SIP trucks, DDI number ranges, equipment maintenance and support for legacy estates. The scope includes the technology, equipment and solutions that may be required in the delivery, including but not limited to: a. Design, survey, build, management, support and maintenance for Lot 4a services including transformation to IP telephony and equipment adaptation. b. Adaptor/ convertor for internet protocol connection c. voice call packages (including voice minutes, volume packages) d. direct dial in (DDI) ranges e. End user devices f. SIP trunking The full scope of Lot 4a is set out in the Framework Schedule 1 (Specification) that is part of the Invitation to Tender documentation.

Digital Communication Services (Unified Communications)

70 suppliers

Lot 4b is for the provision of Digital communications services this covers the Unified Communications series of services. UC is a term use for the integration of multiple business communication tools, voice calling, video conferencing, instant messaging and content sharing via a single integrated premises connection. This capability allows the user to seamlessly switch between the various modes of communication. UC services can be accessed by mobile devices so access from mobile networks is expected. The full scope of Lot 4b is set out in the Framework Schedule 1 (Specification) that is part of the Invitation to Tender documentation.

Contact Centre Solutions

58 suppliers

Lot 4c Contact Centre Solutions is for the provision of call/contact centre services for the use of Buyer employees only; a. The provision of inbound or outbound contact management including automation and queuing to multiple answering points. b. Hardware and software capabilities enabling contact centre core functions, i.e. the ability to make outbound contact and respond to an incoming contact and route the contact to a predefined destination. The full scope of Lot 4c is set out in the Framework Schedule 1 (Specification) that is part of the Invitation to Tender documentation.

Inbound Telephony Services

24 suppliers

Lot 4d Inbound Telephony Services is for the provision of telephone numbers for inbound call delivery. a) The provision of a non-geographic number, i.e. deliver all calls to that number to the Buyer’s nominated location. b) Non-geographic numbers such as: i) 03xx number services ii) 05xx number services iii) 08xx number services iv) 09xx number services The full scope of Lot 4d is set out in the Framework Schedule 1 (Specification) that is part of the Invitation to Tender documentation.

Paging and Alerting

12 suppliers

Lot 4e Paging and Alerting is for the provision of paging and alerting devices and services with the ability to provide and users receive, a tone, numeric or word based alert. The full scope of Lot 4e is set out in the Framework Schedule 1 (Specification) that is part of the Invitation to Tender documentation

Call-offs from Network Services 3

Awarded contracts called off from this framework agreement.

Showing 24 of 353 call-offs

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Framework analysis

Buyers and suppliers active on the Network Services 3 framework, ranked by contract award volume.

Top suppliers associated with Network Services 3

Suppliers ranked by total contract award volume through Network Services 3.

Top buyers associated with Network Services 3

Buyers ranked by total contract award volume through Network Services 3.

Frequently asked questions

Frequently asked questions about the Network Services 3 framework.

  • What is Network Services 3?

    A Government Commercial Agency framework (RM6116) for network infrastructure and communication services. Public sector organisations use it to buy connectivity, telephony, collaboration tools, radio systems and emerging technologies through pre-approved suppliers, using either direct award or further competition.

  • What are the Network Services 3 lots?

    Twelve lots across four pillars. Inter Site Connectivity covers WAN (1a), commercial radio (1b), tactical radio (1c) and critical domain services (1d). Intra Site Connectivity covers LAN (2a). Emerging Technologies covers IoT and Smart Cities (3a) and Communication Platform as a Service (3b). Unified Communications covers analogue telephony (4a), digital communications (4b), contact centres (4c), inbound telephony (4d) and paging and alerting (4e).

  • When did Network Services 3 go live and when does it end?

    It went live on 23 May 2023 as a two-year agreement, originally due to end on 17 July 2025. In March 2025 GCA extended it by 24 months, moving most lots' end date to 17 July 2027. Lots 1c and 1d end on 22 May 2027.

  • How long can a Network Services 3 contract run?

    There is no contractual restriction on call-off duration. GCA recommends a maximum of 5 years for direct awards and 7 years for further competitions. For Lots 1a, 2a, 3a and 4b, the recommended maximum under further competition is 10 years. Buyers should follow their own organisational policies on contract length.

  • What changed from Network Services 2 to Network Services 3?

    NS3 consolidated 13 lots into 12, added four new lots (tactical radio, critical domain services, IoT and Smart Cities, CPaaS), moved mobile voice and data to a separate framework (RM6261), and folded video and audio conferencing into the digital communications lot. Cross-lot competitions are now enabled. Call-off duration restrictions changed from contractual limits to advisory recommendations.

  • How do I buy from Network Services 3?

    Three routes. Direct award from the online catalogue for straightforward, commoditised requirements. Further competition when you need suppliers to develop proposals or want to run a cross-lot procurement. Aggregation through GCA's service, which bundles similar requirements from multiple buyers for better commercial terms.

  • Where can I find the Network Services 3 supplier list?

    On the GCA website at gca.gov.uk/agreements/RM6116/suppliers. The framework has 131 suppliers across all 12 lots. Use Stotles to see which suppliers are winning and the buyers they serve.

  • Can I buy services across multiple lots in a single procurement?

    Yes. NS3 enables cross-lot competitions where managed services span more than one lot. This means you can bundle WAN and LAN requirements, or combine connectivity with unified communications, into a single competition.

  • What is replacing Network Services 3?

    Network Services 4 is expected to follow. GCA published a prior information notice in 2025 with the combined estimated value of G-Cloud 15 and Network Services 4 pegged at £14 billion.

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