Tenders & contracts relating to customer experience

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Customer experience tenders & contracts

  • Awarded

    Published 6 months ago

    Tender for the Operation of the Utilita Arena, Sheffield

    price-tag-icon257,000,000 GBP

    The Council is seeking to procure an experienced and qualified operator to manage the Utilita Arena in Sheffield. This is an exciting opportunity for an organisation to partner with the Council to manage a key venue in the UK entertainment landscape....

  • Awarded

    Published 4 years ago

    Provision of DCT Clinical Trial Delivery

    price-tag-icon512,393 GBPtime-iconExpiry date: 15/06/2021

    DCT is one of CX's top priorities and in February 2021 it was decided in Phase 2 of the service our key objectives are to deliver the core operating functions to take our services live within limited market places and to deliver multiple 'clinical trials...

  • Awarded

    Published a year ago

    Award of Business Intelligence Engineers x3

    The Scottish Government is progressing with a flagship change programme to improve the performance and efficiency of how corporate shared services are provided to core Scottish Government and other public bodies in Scotland.With significant multi-year inv...

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  • Awarded

    Published 4 years ago

    NCA21065 Nanolive CX-A Microscope

    price-tag-icon107,300 GBP

    4D Holotomographic imaging device for high throughput imaging of cellular organelles, combined with fluorescence marker detection.

  • Awarded

    Published 2 years ago

    In-Journey Roadworks Insight

    price-tag-icon754,000 GBPtime-iconExpiry date: 31/03/2025

    For the provision of of the Major Projects 'In Journey Roadworks Insight' programme, the Programme uses a unique, qualitative mystery shopping methodology to assess customer experience through roadworks. Customers undertake passenger journeys through live...

  • Awarded

    Published 2 years ago

    Interactive Voice Recording

    price-tag-icon78,450 GBPtime-iconExpiry date: 02/04/2026

    Brent Council is looking for a supplier to provide a professional consultancy and managed service for our IVR (Interactive Voice Recording) customer experience to improve the IVR caller experience and ongoing review, management of the IVR structure and hi...

  • Awarded

    Published 3 years ago

    NCC555 The Maltings Design Competition, Berwick-upon-Tweed

    price-tag-icon2,180,426.67 GBP

    The aim of this procurement process is for The Maltings to select a multi-disciplinary design team for the design of a new cultural venue for Berwick-upon-Tweed. The Maltings current Eastern Lane venue is no longer fit for purpose and the Maltings (Berwic...

  • Awarded

    Published 3 years ago

    Provision of Customer Experience Survey 2022/25

    price-tag-icon1,166,540 GBPtime-iconExpiry date: 31/12/2025

    The Department for Work and Pensions (DWP), henceforth to be referred to as the "Authority", seeks proposals from suitably qualified and experienced organisations to deliver its Customer Experience Survey: a push-to-web survey of up to 20 minutes in lengt...

  • Awarded

    Published 2 years ago

    Ticketing, Marketing, Fundraising & CRM Software solution

    price-tag-icon150,000 GBPtime-iconExpiry date: 30/03/2028

    Telford Theatre, Telford & Wrekin Council are seeking a single solution to support ticketing, marketing, CRM, and reporting activities. Telford Theatre are looking for a solution that can drive revenue and generate operational efficiencies, whilst providi...

  • Awarded

    Published 4 years ago

    Citizen Event History-Analytics

    price-tag-icon1,347,965 GBPtime-iconExpiry date: 31/03/2022

    The Covid-19 pandemic has caused an unprecedented surge in demand on DWP's services, resulting in a hugely increased operational workload across the Department. This in turn has demanded significant changes to the way that we deliver our services and ...

  • Awarded

    Published 3 years ago

    Public Library Management Solution

    price-tag-icon230,000 GBP

    The existing library management system solution has been in place for 20 years. The service now requires to go to market, in order to tender for an improved LMS that has enhanced knowledge management options, is cloud based and has improved stock manageme...

  • Awarded

    Published 2 years ago

    Customer experience software platforms

    price-tag-icon665,000 GBPtime-iconExpiry date: 31/03/2027

    Supply of three customer experience related software platforms including the including the licencing, hosting and support and maintenance for each. Contract has been awarded via G-Cloud 13. The G-Cloud contract includes a optional 1 year extension....