Tenders & contracts relating to customer experience
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Published 25 days ago
Provision of Customer Insight/Feedback Tool
0
Close date: 27/03/2026Together Housing is seeking a product and service solution to measure customer satisfaction on a transactional basis. The customer insight/feedback tool is to be used by multiple workstreams to gather customer feedback after a particular contact or serv...
- Open
Published a month ago
University of Winchester - Catering Services
9,800,000 GBPClose date: 02/04/2026Following a comprehensive review of its catering operations, the University has decided to outsource its catering provision and appoint a specialist supplier to work in a transparent, collaborative partnership. The selected partner will be expected to bri...
- Open
Published 2 months ago
Strategic Digital Partner for Website and Mobile Applications
7,500,000 GBPClose date: 23/03/2026CalMac Ferries operates a business-critical digital platform comprising three public-facing websites (CalMac Consumer, CalMac Corporate, and David MacBrayne Group) and native mobile applications for iOS and Android. This platform is central to delivering ...
- Open
Published 12 days ago
Christmas Market Operator for Leeds City Square
2,838,000 GBPClose date: 31/03/2026The Council is seeking a Trader (Licensee) to deliver its annual Christmas Market on City Square in Leeds City Centre. The Christmas Market is designed to attract visitors to Leeds City Centre and provide a high-quality customer experience. The Council ex...
- Open
Published 2 years ago
Bus Driver Training
100,000,000 GBPClose date: 02/10/2033To provide qualified bus drivers within the West Yorkshire region. Lot 1: The Combined Authority is seeking to contract with one training provider to deliver the following: Stage 1. An awareness raising and myth busting campaign and training programme (...
- Pre-tender
Published 20 days ago
Provision of Contact Centre Technologies for Flintshire County Council
1 GBPClose date: 30/06/2026Flintshire County Council is looking to engage with the market for a bilingual (Welsh and English)* Contact Centre solution to the improve customer experience when contacting the Council, increase agent productivity, reduce operational costs, and enable s...
- Open
Published 13 days ago
Mill Hall Arts & Events Centre Operator
5,000,000 GBPClose date: 24/04/2026Rochford District Council intends to procure a suitably experienced and innovative Operator to manage, maintain, and deliver a high‑quality, commercially sustainable arts and events programme at The Mill Arts & Events Centre, Rayleigh, Essex. The contract...
- Open
Published 5 years ago
EPoS systems (2025 - 2029)
1,800,000 GBPClose date: 05/12/2028This DPS establishment is to select qualified suppliers to provide EPoS systems which include Software, Hardware, Applications and associated services. The DPS has 4 lotsLot 1 Retail EPoS systemLot 2 Restaurant EPoS systemLot 3 Self-Serve EPoS system whic...
- Open
Published 5 months ago
Provision of Training Services to the Restaurant and Hospitality Skillnet
1,300,000 EURClose date: 31/12/2030Restaurant and Hospitality Skillnet invites responses to this Call for Tenders (CFT) to establish five (5) Multi-Party DPS Agreements from suitably qualified tenderers. Applications are invited from competent entities with the relevant experience, experti...
- Open
Published a month ago
Colleague competency solution
150,000 GBPClose date: 25/03/2026The Riverside Group (TRG) are a large Social Housing provider based in Speke, Liverpool. Our customer services team handles c.1m contacts from and to customers each year. With people at our heart, we've an intent to improve the quality of our services to...
- Open
Published 2 months ago
Strategic Digital Partner for Website and Mobile Applications
7,500,000 GBPClose date: 23/03/2026CalMac Ferries operates a business-critical digital platform comprising three public-facing websites (CalMac Consumer, CalMac Corporate, and David MacBrayne Group) and native mobile applications for iOS and Android. This platform is central to delivering ...
- Open
Published 14 days ago
Customer Relationship Management and Billing (CRMB) Platform Procurement (Project Focus)
150,000,000 GBPClose date: 15/04/2026OVERVIEW OF REQUIREMENT Energia is seeking an experienced and forward-thinking Supplier to partner with on a transformative journey: delivering a cutting-edge, SaaS based billing and CRM platform (CRMB Platform), along with expert system implementation s...
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