Tenders & contracts relating to customer experience
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Published 24 days ago
Ticket Protection
3,000,000 GBP
Close date: 23/12/2025LNER is committed to not only revolutionising how we deliver rail services but also enriching the end-to-end travel experience for our customers. Recognising the evolving needs of travellers, we aim to integrate relevant travel essentials at every stage o...
- Open
Published 7 days ago
BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
99,000 GBPClose date: 07/01/2026Westminster City Council is seeking competitive bids for the delivery of this Customer Diagnostic. This approach ensures value for money, transparency, and alignment with procurement best practice. Currently, customer contact is fragmented across multipl...
- Pre-tender
Published 14 days ago
GBR Online Retail - Market Engagement
Close date: 31/01/2026Background This preliminary market engagement exercise is being conducted by DfT Operator Limited (DFTO) on the basis described in this notice and in the accompanying documents. The Fares, Ticketing and Retail (FTR) Programme brings together teams from ac...
- Open
Published 7 days ago
Bus Franchising Contract Management System
680,000 GBPClose date: 12/01/2026Liverpool City Region Combined Authority (LCRCA) is preparing to implement bus franchising across the region, with the first franchised services scheduled to commence on 6 September 2026. As part of this transformation, LCRCA requires a robust, scalable a...
- Open
Published a month ago
Public Relations Support – 00536-CX
312,000 GBPClose date: 09/01/2026Stonewater is looking to appoint a supplier to fulfil our need for a public relations agency to support Stonewater and Mount Green in enhancing its public profile, building positive media relationships, and strengthening their reputation as trusted, custo...
- Open
Published a month ago
Public Affairs Support Services - 00535-CX
384,000 GBPClose date: 09/01/2026Stonewater is looking to appoint a supplier to fulfil our requirements for a public affairs agency to support Stonewater and Mount Green in enhancing its public profile, engaging key political (and other) stakeholders, and driving advocacy on critical hou...
- Pre-tender
Published 6 months ago
Enterprise payment management system
5,000,000 GBPClose date: 19/12/2025We have kickstarted a large programme to understand the existing challenges and opportunities. The key findings of the current state assessment are: Contract Management & Optimisation: Multiple contracts providing similar services creates several challe...
- Open
Published a month ago
SSP Customer Portal
1,250,000 GBPClose date: 15/12/2025Invitation to Participate - Site Safety Plus (SSP) Customer Portal. CITB is looking to develop and implement a digital customer portal for the administration process of Site Safety Plus (SSP) to eliminate manual processing, improve operational efficiency...
- Open
Published 2 years ago
Bus Driver Training
100,000,000 GBPClose date: 02/10/2033To provide qualified bus drivers within the West Yorkshire region. Lot 1: The Combined Authority is seeking to contract with one training provider to deliver the following: Stage 1. An awareness raising and myth busting campaign and training programme (...
- Open
Published 7 days ago
Commercial Waste Management Software System (WMS)
550,000 GBPClose date: 09/01/2026Nottingham City Council is seeking to procure a comprehensive, integrated Commercial Waste Management Software System to replace its existing legacy solution. The system will support the end-to-end delivery of the Council's Commercial Waste Service, inclu...
- Open
Published 7 days ago
Bus Franchising Contract Management System
680,000 GBPClose date: 12/01/2026Liverpool City Region Combined Authority (LCRCA) is preparing to implement bus franchising across the region, with the first franchised services scheduled to commence on 6th September 2026. As part of this transformation, LCRCA requires a robust, scalable...
- Open
Published 19 days ago
Tender for the provision of Civil Parking Enforcement Services DN25_26 728
33,420,466 GBPClose date: 05/01/2026Civil Parking Enforcement Services, the Council is seeking a Service Provider who can deliver a modern, responsive, and data-driven enforcement service that aligns with its strategic priorities, including: • Improving compliance and road safety • Supporti...
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