PHW-ITT-56862 - Provision of a Call Centre Handling and Triage Function

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Buyer

NHS Wales - Shared Services Partnership

Close date

2024-08-15

Description

The Health Protection Department in Public Health Wales (PHW) provides a 24/7 specialist service for professionals seeking guidance, advice and management of communicable diseases. We are seeking to outsource our out-of-hours call handling and triage service. This will cover weekdays from 17:00 to 09:00 and 24/7 on weekends and bank holidays.NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=143490 (WA Ref:143490)The buyer considers that this contract is suitable for consortia bidding.

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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Chair

Chairman

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Managing Director

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Medical Director

Top Level Director

Wealden District Council

–

Published 7 months ago

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CPV Codes

79511000 - Telephone operator services

64214200 - Telephone switchboard services

79510000 - Telephone-answering services

64214000 - Dedicated-business telephone network services

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