Closed tender

PR2243 - Provision of Behavioural Science Approaches to Improving Casework Processes

Details

Value
£60,000
Topic
Research and development services and related consultancy services
Published
14 January 2025
Submission
27 January 2025

Tender description

Provision of 'Behavioural Science Approaches to Improving Casework Processes' research. Please refer to ProContract eTendering portal (https://procontract.due-north.com/Login).

Timeline

  1. Completed: Tender published14 January 2025
    Current notice
  2. Completed: Submission date27 January 2025

About the buyer

Parliamentary and Health Service Ombudsman investigates complaints about UK government departments and NHS services in England. The Ombudsman is independent of government and accountable to Parliament. Headcount sits between 250 and 499 people, with a base in Manchester. Buying is done as a central government organisation. Smaller purchases are made from written quotes or a priced catalogue. Larger contracts go through frameworks or formal tenders.

Over the past 5 years, most of Parliamentary and Health Service Ombudsman's contract awards have been in business services, software and information systems and IT services.

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Decision makers

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