Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Expired contractPublished 6 June 2022
Customer Insight Survey 2022
£36,215
- Stale Pre-tenderPublished 1 June 2022
Business Wales Delivery 2023-2028
Value not stated
- Closed tenderPublished 1 June 2022
Management of Canada Water Theatre and hiring of learning and meeting spaces at Canada Water Library
£1,000,120
- Closed tenderPublished 30 May 2022
Mystery Shopper Surveys
Value not stated
- Closed tenderPublished 27 May 2022
SMP Alliance - Supply of Drainage products
£3,000,000
- Expired contractPublished 27 May 2022
Provision of Glassbox - Session Replay Software
£18,089
- Closed tenderPublished 27 May 2022
The Provision of Mystery Shopping
£400,000
- Closed tenderPublished 26 May 2022
Invitation to Tender to Upgrade IT and Communications Equipment and Services for Chesham Town Council
Value not stated
- Stale Pre-tenderPublished 26 May 2022
Customer Digital Services - Consultancy prior notification
Value not stated
- Stale Pre-tenderPublished 25 May 2022
Planning, Enforcement, Building Control and Land Charges System
Value not stated
- Stale Pre-tenderPublished 25 May 2022
Planning, Enforcement, Building Control and Land Charges System
Value not stated
- Expired contractPublished 25 May 2022
Customer Experience Research
£112,420
- Closed tenderPublished 24 May 2022
Contact Centre Support Officer
£1,554
- Expired contractPublished 24 May 2022
T0309 Delivering behavioural insight and change
£249,922.38
- Expired contractPublished 24 May 2022
Provision of UK Customer Satisfaction Index Report - Extension
£16,600
- Closed tenderPublished 23 May 2022
SMP Alliance - Temporary Labour
£25,000
- Closed tenderPublished 23 May 2022
Asset Inspection, Testing & Portfolio Management
£140,000,000
- Expired contractPublished 20 May 2022
ITT288 - Appointment for a Supplier of Cleaning & Janitorial Supplies - AWARD
£240,585
- Closed tenderPublished 20 May 2022
TfL 96020 Customer Insights Study - Retail
Value not stated
- Closed tenderPublished 20 May 2022
Plymouth College of Art
Value not stated
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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