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Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,661 results

  • Closed tenderPublished 25 November 2016

    Programme Manager - Information Modelling

    Home Office

    GBP/DAY 600

  • Expired contractPublished 24 November 2016

    EdTrack: Customer Satisfaction Tracking Survey for SME YouTube Support Products

    HM Revenue & Customs (HMRC)Supplier(s) IPSOS MORI UK LIMITEDResearch and development services and related consultancy servicesAwarded 15 November 2016

    £25,500

  • Closed tenderPublished 23 November 2016

    Service Desk Solution

    The Guinness Partnership LtdSoftware package and information systems

    £137,500

  • Closed tenderPublished 23 November 2016

    Project Management Officer specialist

    Home Office

    GBP/DAY 450

  • Closed tenderPublished 23 November 2016

    Project Management Officer specialist

    Home Office

    GBP/DAY 450

  • Expired contractPublished 22 November 2016

    New Website Design and Implementation for Richmondshire District Council

    Richmondshire District CouncilSupplier(s) Meritec LimitedIT services: consulting, software development, Internet and supportAwarded 22 November 2016

    £60,000

  • Closed tenderPublished 22 November 2016

    Protective and safety clothing

    Scotland ExcelOccupational clothing, special workwear and accessories

    £40,000,000

  • Closed tenderPublished 17 November 2016

    Home Office HODDaT Head of Information Modelling

    Home Office

    GBP/DAY 850

  • Awarded contractPublished 16 November 2016

    Natural Resources Wales - Website UX Improvements and Re-design

    Natural Resources WalesSupplier(s) S8080 LimitedAwarded 16 November 2016

    £32,595

  • Closed tenderPublished 15 November 2016

    Home Office HODDaT Service Architect

    Home Office

    GBP/DAY 850

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  • Expired contractPublished 14 November 2016

    Expressways - Customer Insight and Engagement

    Department for Transport (DFT)Supplier(s) Pell Frischmann Consultants LtdCivil engineering consultancy servicesAwarded 20 October 2016

    £125,013

  • Closed tenderPublished 14 November 2016

    Hygiene Waste Service

    South Tyneside and Sunderland NHS Foundation TrustHygiene services

  • Closed tenderPublished 11 November 2016

    Resident Satisfaction Survey

    London Borough of MertonMarket research services

  • Stale Pre-tenderPublished 11 November 2016

    HMCTS Reform - Delivery partner

    Ministry of JusticeProject-management services other than for construction work

  • Closed tenderPublished 11 November 2016

    Resident Satisfaction Survey

    London Borough of MertonMarket research services

    £30,000

  • Expired contractPublished 10 November 2016

    SPaTS Framework Lot 1: Customer Insight - Priorities and Improvements

    National Highways LimitedSupplier(s) Atkins/CH2MCivil engineering consultancy servicesAwarded 19 October 2016

    £317,537

  • Closed tenderPublished 10 November 2016

    Management and Job Costing Solution

    Coastline HousingSoftware package and information systems

    £170,000

  • Closed tenderPublished 10 November 2016

    Proc196 Business Delivery Specialist Role – User Researcher (Content Designer) x 1 Role

    Home Office

  • Closed tenderPublished 10 November 2016

    HMCTS Change Portfolio Programmes - UX resource

    HM Courts and Tribunal Service (HMCTS)

  • Closed tenderPublished 10 November 2016

    Proc196 Business Delivery Specialist Role – User Researcher (Content Designer) x 1 Role

    Home Office

Showing 4,241–4,260 of 4,661 results

Other topic pages covering nearby areas of public sector spend.

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

  • How do I find customer experience tenders in the UK public sector?

    Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

  • What counts as a customer experience or customer survey tender?

    Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

  • How is this different from customer service tenders?

    Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

  • What CPV codes cover customer experience and customer survey procurement?

    Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

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