Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Awarded contractPublished 17 May 2021
Customer Experience Tracking Study
£330,000
- Closed tenderPublished 17 May 2021
Irvine Housing Association Repairs and Maintenance Contract
£21,000,000
- Closed tenderPublished 14 May 2021
CPU 4703 (CBC) Tenant Satisfaction Survey
Value not stated
- Closed tenderPublished 14 May 2021
Service Quality Regime
Value not stated
- Closed tenderPublished 13 May 2021
South Cambridgeshire District Council - Operational and Business Cultural Support
Value not stated
- Expired contractPublished 13 May 2021
ESFA Best Practice/Continuous Improvement Programme for the National Careers Service
£247,432
- Closed tenderPublished 12 May 2021
L21025-T-TS - Airside Retail Concession specialising in the technology / digital / electronics category
£3,225,000
- Awarded contractPublished 12 May 2021
Technical, data and digital capability to develop services for DfE Capital and construction projects
£2,000,000
- Awarded contractPublished 12 May 2021
Personal Independence Coordinators across South West London
£1,802,000
- Expired contractPublished 11 May 2021
ESFA Evaluation of the National Careers Service Through Customer Satisfaction and Progression Surveys
£433,450
- Closed tenderPublished 11 May 2021
Term Service Contract for Lifts & Associated Equipment
Value not stated
- Closed tenderPublished 10 May 2021
Re-imagining Waltham Forest’s digital channel strategy and website delivery plan post-Covid
£90,000
- Closed tenderPublished 10 May 2021
Evaluation of the additionality of the Commonwealth Games Business and Tourism Programme
£345,000
- Expired contractPublished 7 May 2021
Project Unite
£9,780
- Expired contractPublished 7 May 2021
Award of Scottish Government - Interim IT Staff Services - Lead Service Designer
£50,000
- Closed tenderPublished 7 May 2021
Southeastern Customer Contact Centre Services 2022-2025
£15,000,000
- Awarded contractPublished 7 May 2021
Contact Centre Services for TfW
£375,000
- Awarded contractPublished 7 May 2021
T1552 – TENDER FOR THE PROVISION OF THE CONTINUOUS TENANT OMNIBUS SURVEY (CTOS)
£375,000
- Closed tenderPublished 5 May 2021
The Provision of Digital Customer Experience and Optimisation Design Services/Res/PRO/2021
Value not stated
- Closed tenderPublished 5 May 2021
Digital Customer Experience and Optimisation Design Services
Value not stated
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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