Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Closed tenderPublished 30 July 2021
Mobility as a Service Application Contracts Finder Award Notice
£1,542,887
- Closed tenderPublished 30 July 2021
PITFIELD GREEN TOILETS, MEOPHAM SPECIFICATION FOR SERVICING
Value not stated
- Closed tenderPublished 30 July 2021
PRO004373 Customer Market Research Services
£6,000,000
- Closed tenderPublished 30 July 2021
Mobility as a Service Application
£5,000,000
- Closed tenderPublished 28 July 2021
Development and Delivery of the new National Customer Satisfaction Survey
£40,000
- Closed tenderPublished 28 July 2021
Provision of a Leisure Management System
Value not stated
- Stale Pre-tenderPublished 28 July 2021
East West Rail Company Ltd (EWR Co): Enterprise Partner - Pre Procurement Market Engagement
£1,500,000,000
- Closed tenderPublished 27 July 2021
National Careers Service Tender Opportunity North West (current service)
£300,000
- Expired contractPublished 27 July 2021
IT Service management tool
£40,087
- Awarded contractPublished 25 July 2021
RTÉ Subtitling and Audio Description Systems
Value not stated
- Closed tenderPublished 23 July 2021
Branded Experience Strategy Partner
£285,000
- Closed tenderPublished 23 July 2021
Branded Experience Strategy Partner
£285,000
- Closed tenderPublished 23 July 2021
Customer closeness
£180,000
- Expired contractPublished 23 July 2021
CPU 4703 (CBC) Tenant Satisfaction Survey
£16,000
- Closed tenderPublished 23 July 2021
Customer closeness
£180,000
- Closed tenderPublished 21 July 2021
CUSTOMER EXPERIENCE MEASUREMENT SOLUTION
£200,000
- Awarded contractPublished 21 July 2021
RTÉ Subtitling and Audio Description Systems
Value not stated
- Expired contractPublished 21 July 2021
Customer Experience Strategy & Delivery Programme
£45,000
- Closed tenderPublished 21 July 2021
CUSTOMER EXPERIENCE MEASUREMENT SOLUTION
£200,000
- Expired contractPublished 20 July 2021
GB-Newcastle upon Tyne: T20/3558 Market Research Lot Two Customer Experience and Segmentation
£746,160
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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