Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Closed tenderPublished 2 November 2021
Customer Feedback Advisor PH 02.11.21
£5,221
- Stale Pre-tenderPublished 2 November 2021
PIN Grenfell Housing Services
Value not stated
- Expired contractPublished 2 November 2021
Customer Insight Consultant
£41,500
- Expired contractPublished 1 November 2021
CANCELLED - Customer Insights
£23,926
- Closed tenderPublished 1 November 2021
Network Rail Telecoms Professional Services
£100,000,000
- Expired contractPublished 1 November 2021
T0158 Operator Ping Feasibility Study
£99,932.8
- Closed tenderPublished 27 October 2021
ITT288 - Appointment of Cleaning and Janitorial Supplies
£210,000
- Closed tenderPublished 27 October 2021
ITT288 - Appointment for a Supplier of Cleaning & Janitorial Supplies
Value not stated
- Closed tenderPublished 27 October 2021
Community Endoscopy Service
Value not stated
- Stale Pre-tenderPublished 27 October 2021
Ticket Fulfilment Market Solutions- (Ticket Vending)
Value not stated
- Closed tenderPublished 27 October 2021
Inland Border Facilities (IBF) Enduring Site Services Operator - SR727828024
£612,000,000
- Awarded contractPublished 27 October 2021
Rail Delivery Group (RDG) Central Back Office (CBO) HOPS
Value not stated
- Closed tenderPublished 25 October 2021
Inland Border Facilities (IBF) Enduring Site Services Operator - SR727828024
£342,250,000
- Expired contractPublished 25 October 2021
Customer Experience Tracker 2021
£940,000
- Closed tenderPublished 25 October 2021
CBC-1285-T-AE Chatbot AI
Value not stated
- Closed tenderPublished 21 October 2021
Social Worker 3x DB 21Oct21
£5,000
- Closed tenderPublished 19 October 2021
ID 3692934 DfE Tourism NI - Microsoft Dynamics 365 Support and Development - Pre Market Engagement
Value not stated
- Closed tenderPublished 19 October 2021
WP2021: Identity Verification App Delivery partner. Both Android and Apple.
£4,800,000
- Awarded contractPublished 19 October 2021
Contract for the Provision of the Management of Household Waste Recycling Centres, Waste Transfer Station Services and Ancillary Services
£10,000,000
- Awarded contractPublished 18 October 2021
Contract
£48,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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