Customer experience

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2,320 results matching, customer experience

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Closed tender, closed 22 July 2019Published 8 July 2019
Post Office Experience Design for Identity Services (IDS) Digital Identity programme
Post Office Ltd
Value not stated
Expired contract, expired 5 June 2022Published 3 July 2019
Customer Experience Platform
Nottinghamshire County CouncilSupplier(s) Granicus-Firmstep LtdAwarded 3 July 2019
£342,500
Awarded contractPublished 1 July 2019
Digital transformation partner
London Borough of Sutton, Royal Borough of Kingston upon ThamesSupplier(s) TPXimpact LimitedAwarded 1 July 2019
£140,000
Awarded contractPublished 1 July 2019
Making better use of our customer data and information
London Borough of Sutton, Royal Borough of Kingston upon ThamesSupplier(s) TPXimpact LimitedAwarded 1 July 2019
£58,500
Awarded contractPublished 1 July 2019
Improved Customer Experience - user centred design, self-serve support & better customer engagement
Education and Skills Funding AgencySupplier(s) Deloitte LLPAwarded 1 July 2019
£2,000,000
Expired contract, expired 31 March 2020Published 1 July 2019
60mph Speed Trials On Road Monitoring & Evaluation Phase 2
National Highways LimitedSupplier(s) TRL LimitedResearch and development services and related consultancy servicesAwarded 1 July 2019
£211,045
Closed tender, closed 26 July 2019Published 26 June 2019
Architectural, construction, engineering and inspection services
Transport for LondonElectrical machinery, apparatus, equipment and consumables; lighting
Value not stated
Expired contract, expired 31 March 2021Published 26 June 2019
Customer Experience Platform - Ipswich Borough Council
Ipswich Borough CouncilSupplier(s) Granicus-Firmstep LtdCustomer Relation Management software packageAwarded 25 March 2019
£81,000
Closed tender, closed 23 July 2019Published 24 June 2019
AC0728 Specialist Commissioning Provider Alliance
Wiltshire CouncilOther community, social and personal services
Value not stated
Closed tender, closed 18 July 2019Published 17 June 2019
Display screens
An PostGraphic display panels
Value not stated
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Closed tender, closed 16 July 2019Published 13 June 2019
Point of sale (POS) software package
University of SouthamptonSales or marketing software package
£410,000
Closed tender, closed 16 July 2019Published 13 June 2019
Provision of a Catering Payment Solution (EPOS)
University of SouthamptonPoint of sale (POS) software package
£395,000
Closed tender, closed 25 June 2019Published 11 June 2019
Service Design Training and Mentoring
Northern Ireland Courts and Tribunals Service
Value not stated
Closed tender, closed 25 June 2019Published 11 June 2019
Service Design Training and Mentoring
Northern Ireland Courts and Tribunals Service
Value not stated
Awarded contractPublished 7 June 2019
Development of MyNotts App
Nottinghamshire County CouncilSupplier(s) Cantarus LimitedAwarded 7 June 2019
£20,900
Stale Pre-tender, closed 5 August 2019Published 7 June 2019
Customer Feedback Programme Survey Provider
Stonewater LtdCustomer services
Value not stated
Awarded contractPublished 4 June 2019
Strategic Delivery Partner for the Customer Focus and Website Modernisation Programme
Belfast City CouncilSupplier(s) PA Consulting Services LtdAwarded 4 June 2019
£184,000
Stale Pre-tenderPublished 30 May 2019
IT services: consulting, software development, Internet and support
Transport for LondonAudio-visual equipment
€1
Closed tender, closed 18 June 2019Published 28 May 2019
Airport buildings construction work
Birmingham Airport LtdBaggage-handling equipment
Value not stated
Closed tender, closed 14 June 2019Published 26 May 2019
Lean Consultancy
Stonewater LtdBusiness services: law, marketing, consulting, recruitment, printing and security
£75,000

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

HM Revenue & Customs (HMRC)
79
£12.5bn
National Highways Limited
74
£34.6m
Transport for London
41
£5.8bn
Network Rail
36
£1.6bn
Department For Work and Pensions (DWP)
35
£4.0bn
London North Eastern Railway Limited
35
£255.7m
Home Office
27
£4.8bn
Sandwell Metropolitan Borough Council
27
£610.9k
Scottish Government
21
£6.9m
National Transport Authority
21
£20.9m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
21
£28.0m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
14
£10.5m
IFF Resarch
10
£3.9m
AtkinsRéalis UK Limited
9
£3.7m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Version 1 Solutions Limited
8
£11.0m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m

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Post Office Experience Design for Identity Services (IDS) Digital Identity programme