Customer experience

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2,320 results matching, customer experience

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Expired contract, expired 27 September 2020Published 18 October 2019
Business services: law, marketing, consulting, recruitment, printing and security
National Savings and InvestmentsSupplier(s) CURINOS INTERNATIONAL LIMITEDMarket research servicesAwarded 3 October 2019
£198,000
Expired contract, expired 3 August 2026Published 14 October 2019
Customer Relation Management software package
Rhondda Cynon Taf CBCSupplier(s) GOSS INTERACTIVE LIMITEDSystem management software packageAwarded 9 September 2019
£535,460
Expired contract, expired 21 September 2022Published 11 October 2019
Marketing services
London North Eastern Railway LimitedDirect marketing servicesAwarded 7 October 2019
Value not stated
Closed tender, closed 23 October 2019Published 8 October 2019
Supply services of personnel including temporary staff
Northumbrian Water LimitedSupply services of personnel including temporary staff
£3,600,000
Closed tender, closed 7 November 2019Published 7 October 2019
Research services
Peabody TrustMarket research services
£900,000
Expired contract, expired 6 October 2020Published 4 October 2019
Competitor & Market Intelligence - Monitoring digital developments within the retail financial services sector
National Savings and InvestmentsSupplier(s) CURINOS INTERNATIONAL LIMITEDBusiness services: law, marketing, consulting, recruitment, printing and securityAwarded 4 September 2019
£70,000
Expired contract, expired 31 March 2021Published 3 October 2019
1-923 Improving maintenance through our customer eyes (2019 -2021)
National Highways LimitedSupplier(s) AJJVResearch and development services and related consultancy servicesAwarded 13 September 2019
£173,666
Awarded contractPublished 3 October 2019
Customer services
Luton CouncilSupplier(s) Systra Scott Lister UK LtdCustomer servicesAwarded 3 October 2019
£500,000
Expired contract, expired 30 September 2021Published 3 October 2019
Customer Experience Intelligence Partner
National Highways LimitedSupplier(s) Nomensa LtdResearch consultancy servicesAwarded 26 September 2019
£400,000
Closed tender, closed 1 January 2020Published 2 October 2019
Innovation Week - SR265932989
HM Revenue & Customs (HMRC)Information technology services
Value not stated
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Awarded contractPublished 1 October 2019
Customer Experience Intelligence Partner for the Dart Charge service
National Highways LimitedSupplier(s) Nomensa LtdAwarded 1 October 2019
£400,000
Stale Pre-tenderPublished 24 September 2019
Construction work for highways
Essex County CouncilConstruction work for highways
Value not stated
Closed tender, closed 9 October 2019Published 23 September 2019
Customer Experience Development Programme
Broadacres Housing AssociationManagement training services
£35,000
Awarded contractPublished 20 September 2019
Gas supply mains construction work
Southern Gas NetworksSupplier(s) Actionshake Ltd, GH Preston, K & S Pipe Contractors LLPGas distribution ancillary workAwarded 16 August 2019
£12,400,000
Closed tender, closed 31 October 2019Published 19 September 2019
Research and development services and related consultancy services
Network RailSoftware programming and consultancy services
Value not stated
Awarded contract, expiring in 9 monthsPublished 19 September 2019
Petroleum products, fuel, electricity and other sources of energy
Greater London AuthoritySupplier(s) Octopus Energy LtdGas distribution and related servicesAwarded 13 August 2019
£992,000,000
Stale Pre-tenderPublished 18 September 2019
Car park management services
MAG Airport LtdCar park services
£3,800,000
Stale Pre-tenderPublished 13 September 2019
Information technology requirements review services
Post Office LtdInformation technology services
£20,000,000
Stale Pre-tenderPublished 10 September 2019
Industry specific software package
University of NottinghamIndustry specific software package
Value not stated
Closed tender, closed 7 October 2019Published 9 September 2019
Telephone and data transmission services
Scottish WaterElectronic message and information services
£16,000,000

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

HM Revenue & Customs (HMRC)
79
£12.5bn
National Highways Limited
74
£34.6m
Transport for London
41
£5.8bn
Network Rail
36
£1.6bn
Department For Work and Pensions (DWP)
35
£4.0bn
London North Eastern Railway Limited
35
£255.7m
Home Office
27
£4.8bn
Sandwell Metropolitan Borough Council
27
£610.9k
Scottish Government
21
£6.9m
National Transport Authority
21
£20.9m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
21
£28.0m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
14
£10.5m
IFF Resarch
10
£3.9m
AtkinsRéalis UK Limited
9
£3.7m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Version 1 Solutions Limited
8
£11.0m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m

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Business services: law, marketing, consulting, recruitment, printing and security

Customer Relation Management software package

Marketing services

Supply services of personnel including temporary staff

Research services

Competitor & Market Intelligence - Monitoring digital developments within the retail financial services sector

1-923 Improving maintenance through our customer eyes (2019 -2021)

Customer services