Customer experience

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902 results matching, customer experience

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Awarded contract, expiring 31 March 2032Published 19 March 2025
Digital Event and Appointment Booking - AWARD
West Berkshire CouncilSupplier(s) Bookinglab LimitedSoftware implementation servicesAwarded 1 April 2025
£173,000
Awarded contract, expiring in 18 monthsPublished 15 January 2025
Partnership Board Administration, Development and Support (PADS) - AWARD
Thurrock CouncilSupplier(s) Thurrock CoalitionAdministrative social servicesAwarded 1 April 2025
£198,926
Awarded contract, expiring in 18 monthsPublished 6 May 2025
CONCESSIONS CONTRACT: SCM Events Accredited Supplier Tender - Catering - AWARD
Science Museum Group
Supplier(s)
11 suppliers
Blue Strawberry Group
By Word of Mouth
Caper and Berry
Compass Contract Services (UK) Limited trading as Chartwells
Dish Catering Limited
Give us this day t/a Lettice events
Jimmy Garcia Catering Limited
KERB Events Ltd
Moving Venue Caterers
Social Pantry Ltd
The Clink Events
Catering servicesAwarded 1 April 2025
Value not stated
Awarded contractPublished 11 April 2025
SE1181 Moving Communities
Sport EnglandSupplier(s) 4Global ConsultingSocial research servicesAwarded 31 March 2025
£3,568,400
Awarded contractPublished 21 May 2025
Social Media Management Software
Telford and Wrekin CouncilSupplier(s) SocialSignIn LtdIT services: consulting, software development, Internet and supportAwarded 27 March 2025
£45,000
Awarded contract, expiring in 9 monthsPublished 31 March 2025
T0645 KPIs Reporting and Technical Support including Ride Quality
National Highways LimitedSupplier(s) FUTRAN JVDevelopment consultancy servicesAwarded 26 March 2025
£449,929.69
Expired contract, expired 31 July 2025Published 29 April 2025
Customer Experience Mapping
Local Government and Social Care OmbudsmanSupplier(s) Trig Point ConsultingCustomer servicesAwarded 25 March 2025
£20,000
Expired contract, expired 20 March 2026Published 4 March 2025
CP Consultancy+ Managed Moves GPA
Government Property AgencySupplier(s) REED TALENT SOLUTIONS LIMITEDBusiness and management consultancy and related servicesAwarded 24 March 2025
£500,000
Expired contract, expired 1 April 2026Published 19 March 2025
"Dare to Care" customer experience programme
SE TRAINS LIMITEDSupplier(s) In2Action LimitedStaff training servicesAwarded 19 March 2025
£309,000
Expired contract, expired 31 July 2026Published 13 March 2025
Customer Experience Tracker 2025
National Highways LimitedSupplier(s) SYSTRA LtdResearch consultancy servicesAwarded 13 March 2025
£349,390
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Awarded contractPublished 12 March 2025
Bus Real-Time Passenger Information (RTPI) and Traffic Light Priority (TLP)
Lancashire County CouncilSupplier(s) J M W SYSTEMS LIMITEDBusiness intelligence software development servicesAwarded 4 March 2025
£6,000,000
Awarded contract, expiring 28 February 2029Published 25 March 2025
Customer Data Analytics Services
Student Loans CompanySupplier(s) Progressive Partnership Ltd.Customer satisfaction surveyAwarded 1 March 2025
£306,290.64
Awarded contractPublished 5 June 2025
RBGKEW1378 - Market Research Framework
Royal Botanic Gardens Kew
Supplier(s)
4 suppliers
DECISION HOUSE LTD
Morris Hargreaves McIntyre
Mustard
The Nursery Planning and Research Ltd
Market research servicesAwarded 25 February 2025
£3,000,000
Awarded contractPublished 11 April 2024
YPO - 001274 Further Competition for the Provision of End to End Commercial Management Solution (E2E CMS)
NHS North Of England Commercial Procurement CollaborativeSupplier(s) ATAMIS LTDIT services: consulting, software development, Internet and supportAwarded 19 February 2025
£5,000,000
Awarded contractPublished 12 February 2025
Transformational Change & Business Applications Consultancy Framework Agreement
Tai Tarian Ltd
Supplier(s)
4 suppliers
Altair Consultancy & Advisory Services Ltd
Double Diamond Delivery Limited
FSP Consulting Services Limited
STEP5 Consult Limited
Business and management consultancy and related servicesAwarded 10 February 2025
£1,000,000
Awarded contractPublished 6 February 2025
Revenues and Benefits Core Processing System (on behalf of Boston Borough Council, East Lindsey District Council and South Holland District Council)
East Lindsey District Council, Boston Borough Council, South Holland District CouncilSupplier(s) Capita One LimitedSoftware-related servicesAwarded 31 January 2025
£1,051,700
Awarded contractPublished 5 February 2025
Carpet Cleaning Services for Aberystwyth University
Aberystwyth UniversitySupplier(s) Dyfed Cleaning Group Ltd.CarpetingAwarded 31 January 2025
Value not stated
Expired contract, expired 31 March 2025Published 20 January 2025
DA T0646 Demonstrating the benefits of improved quality
National Highways LimitedSupplier(s) Furtan JVDevelopment consultancy servicesAwarded 20 January 2025
£33,947.94
Expired contract, expired 30 September 2026Published 7 October 2024
Design Services to support the development of the capital works associated with Barrow & Kendal Town Halls Customer Experience Improvements
Westmorland and Furness CouncilSupplier(s) Day Cummins LtdArchitectural, construction, engineering and inspection servicesAwarded 18 January 2025
£100,000
Expired contract, expired 30 September 2026Published 7 October 2024
Design Services to support the development of the capital works associated with Barrow & Kendal Town Halls Customer Experience Improvements
Westmorland and Furness CouncilSupplier(s) Day Cummins LtdArchitectural, construction, engineering and inspection servicesAwarded 18 January 2025
£94,234.5

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

HM Revenue & Customs (HMRC)
46
£2.5bn
National Highways Limited
46
£22.2m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
West Midlands Combined Authority
11
£3.3m
Thames Water Utilities Limited
11
£0.0

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
21
£28.0m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
AtkinsRéalis UK Limited
9
£3.7m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Version 1 Solutions Limited
8
£11.0m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m

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