Customer experience

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2,320 results matching, customer experience

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Expired contract, expired 17 April 2020Published 29 January 2020
19-20.CSG. Research into Help to Save Customer Experience
HM Revenue & Customs (HMRC)Supplier(s) Bostock Marketing Group Ltd trading as BMG ResearchResearch servicesAwarded 11 November 2019
£64,500
Closed tender, closed 24 February 2020Published 27 January 2020
Design and Development of Websites, Portals and Ecommerce
Johnnie Johnson Housing TrustWorld wide web (www) site design services
Value not stated
Closed tender, closed 24 February 2020Published 24 January 2020
World wide web (www) site design services
Johnnie Johnson Housing TrustWorld wide web (www) site design services
£350,000
Closed tender, closed 9 March 2020Published 24 January 2020
Dynamic Purchasing System - Specialist Search and Selection Services for Executive and Senior Leadership Roles
Financial Services Compensation SchemeRecruitment services
Value not stated
Closed tender, closed 13 April 2020Published 24 January 2020
Coaching services
Transport for LondonCoaching services
£3,000,000
Expired contract, expired 3 April 2020Published 24 January 2020
Provision of Consultancy for The Customer Experience
Crown Commercial ServiceSupplier(s) Peopletoo LtdProject management consultancy servicesAwarded 3 December 2019
£80,000
Stale Pre-tenderPublished 23 January 2020
Software package and information systems
London North Eastern Railway LimitedSoftware package and information systems
Value not stated
Awarded contractPublished 22 January 2020
Advanced Analytics - Development and Deployment
National Citizen ServiceSupplier(s) THE ENGINE GROUP LIMITEDAwarded 22 January 2020
£138,250
Closed tender, closed 4 February 2020Published 21 January 2020
Corporate Website Refresh
NHS Professionals Ltd
£120,000
Closed tender, closed 4 February 2020Published 21 January 2020
Corporate Website Refresh
NHS Professionals Ltd
£75,000
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Stale Pre-tenderPublished 21 January 2020
Recruitment services
Financial Services Compensation SchemePersonnel services except placement and supply services
Value not stated
Closed tender, closed 14 February 2020Published 15 January 2020
The provision of Consultancy to support the planning, design and configuration of a new Pilot Customer Contact centre and related Consultancy Supports
Department of Social Protection
Value not stated
Closed tender, closed 24 January 2020Published 14 January 2020
RA277491 - 0AR - BNECS Customer Experience Framework
NHS Shared Business ServicesBusiness services: law, marketing, consulting, recruitment, printing and security
Value not stated
Expired contract, expired 31 May 2020Published 14 January 2020
ITS201702 Analysis, Performance and BI in Contact Centre
Leeds City CouncilSupplier(s) SABIO LtdSoftware package and information systemsAwarded 31 May 2019
£73,420
Closed tender, closed 27 January 2020Published 13 January 2020
Online Consultation Platform
Southend-on-Sea Borough Council
Value not stated
Closed tender, closed 27 January 2020Published 13 January 2020
Online Consultation Platform
Southend-on-Sea Borough Council
Value not stated
Closed tender, closed 14 February 2020Published 13 January 2020
Call centre
Department of Social ProtectionTelecommunication services except telephone and data transmission services
€360,000
Stale Pre-tenderPublished 13 January 2020
IT services: consulting, software development, Internet and support
London North Eastern Railway LimitedIT services: consulting, software development, Internet and support
Value not stated
Closed tender, closed 17 January 2020Published 13 January 2020
GB-London: Support to build a new Customer Experience Platform
Catalyst Housing LimitedWorld wide web (www) site design services
£300,000
Closed tender, closed 11 February 2020Published 13 January 2020
CATERING E-PROCUREMENT AND ELECTRONIC POINT OF SALE (EPOS) SYSTEMS
Leeds Beckett UniversitySoftware package and information systems
Value not stated

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

HM Revenue & Customs (HMRC)
79
£12.5bn
National Highways Limited
74
£34.6m
Transport for London
41
£5.8bn
Network Rail
36
£1.6bn
Department For Work and Pensions (DWP)
35
£4.0bn
London North Eastern Railway Limited
35
£255.7m
Home Office
27
£4.8bn
Sandwell Metropolitan Borough Council
27
£610.9k
Scottish Government
21
£6.9m
National Transport Authority
21
£20.9m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
21
£28.0m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
14
£10.5m
IFF Resarch
10
£3.9m
AtkinsRéalis UK Limited
9
£3.7m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Version 1 Solutions Limited
8
£11.0m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m

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19-20.CSG. Research into Help to Save Customer Experience

Design and Development of Websites, Portals and Ecommerce

World wide web (www) site design services

Dynamic Purchasing System - Specialist Search and Selection Services for Executive and Senior Leadership Roles

Coaching services

Provision of Consultancy for The Customer Experience

Software package and information systems

Advanced Analytics - Development and Deployment

Corporate Website Refresh

Corporate Website Refresh

Recruitment services

The provision of Consultancy to support the planning, design and configuration of a new Pilot Customer Contact centre and related Consultancy Supports

RA277491 - 0AR - BNECS Customer Experience Framework

ITS201702 Analysis, Performance and BI in Contact Centre

Online Consultation Platform

Online Consultation Platform

Call centre

IT services: consulting, software development, Internet and support

GB-London: Support to build a new Customer Experience Platform

CATERING E-PROCUREMENT AND ELECTRONIC POINT OF SALE (EPOS) SYSTEMS

Top buyers

Trend over time

Top suppliers

Win more public sector contracts with Stotles