Customer experience

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2,320 results matching, customer experience

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Closed tender, closed 9 February 2021Published 26 January 2021
IVR Requirements
HM Courts and Tribunal Service (HMCTS)
£90,000
Closed tender, closed 4 February 2021Published 21 January 2021
Website Support and Development including provision of SEO and content administration services.
London North Eastern Railway Limited
£5,000,000
Expired contract, expired 23 October 2020Published 15 January 2021
Service Design Support
Department of Health and Social CareSupplier(s) Ernst & Young LLP (EY)General management consultancy servicesAwarded 14 September 2020
£160,738
Closed tender, closed 26 January 2021Published 14 January 2021
CR21013 Customer Experience Guidelines
UK Shared Business Services - UKSBSResearch and development consultancy services
£9,000
Closed tender, closed 5 February 2021Published 11 January 2021
Oracle Legacy Products Support
Scottish WaterSystem and support services
£3,200,000
Closed tender, closed 8 February 2021Published 6 January 2021
Quality Assurance and Speech Analytics - PP1015
Orbit Group LtdMonitoring and control services
£150,000
Expired contract, expired 30 June 2024Published 5 January 2021
Public Address Voice Alarm System for the Mersey Tunnels
MerseytravelSupplier(s) EmaticsEmergency and security equipmentAwarded 1 January 2021
£654,110.35
Expired contract, expired 31 January 2021Published 4 January 2021
Request for Contract Preparation - Accenture Product Support
Department of Health and Social CareSupplier(s) Accenture (UK) LimitedBusiness and management consultancy servicesAwarded 1 December 2020
£951,307
Closed tender, closed 18 January 2021Published 4 January 2021
Technology Capability Partner
HM Land Registry (HMLR)
£9,500,000
Awarded contractPublished 31 December 2020
Public address systems
MerseytravelSupplier(s) EmaticsPublic address systemsAwarded 22 December 2020
£700,000
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Expired contract, expired 31 October 2020Published 23 December 2020
Forms including Self and Dash
Department for EducationSupplier(s) Granicus-Firmstep LtdSoftware supply servicesAwarded 1 May 2020
£270,000
Closed tender, closed 25 January 2021Published 21 December 2020
Sales, marketing and business intelligence software development services
Bus Eireann/Irish BusBusiness intelligence software development services
€1,500
Closed tender, closed 29 January 2021Published 18 December 2020
Digital Services and Customer Relationship Management Platform
Cork County Council
Value not stated
Closed tender, closed 29 January 2021Published 17 December 2020
Marketing services
Catalyst Housing LimitedSignage
£15,000,000
Expired contract, expired 5 August 2022Published 14 December 2020
T0011 Perceptions and experience of safety and compliance: baseline surveys
National Highways LimitedSupplier(s) FutranResearch and development services and related consultancy servicesAwarded 4 December 2020
£122,839.54
Stale Pre-tenderPublished 11 December 2020
Automatic fare collection
Northern RailwayRailway equipment
£16,000,000
Closed tender, closed 16 February 2021Published 11 December 2020
C19070 - Digital Experience Platform
Kent Fire and Rescue Service
Value not stated
Closed tender, closed 25 January 2021Published 11 December 2020
Provision Of Contact Centre Services Including Associated Software Solutions
National Transport Authority
Value not stated
Expired contract, expired 30 November 2023Published 10 December 2020
Website Chatbot with predefined Natural Language Processing.
Herefordshire CouncilSupplier(s) WE BUILD BOTS LTDIT services: consulting, software development, Internet and supportAwarded 1 December 2020
£188,000
Closed tender, closed 7 January 2021Published 10 December 2020
THE PROVISION OF CUSTOMER EXPERIENCE SERVICES TO HRI RACECOURSES.
Horse Racing Ireland (HRI)
Value not stated

Top buyers

Buyers ranked by total contract award volume for customer experience.

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BuyersCountValue

HM Revenue & Customs (HMRC)
79
£12.5bn
National Highways Limited
74
£34.6m
Transport for London
41
£5.8bn
Network Rail
36
£1.6bn
Department For Work and Pensions (DWP)
35
£4.0bn
London North Eastern Railway Limited
35
£255.7m
Home Office
27
£4.8bn
Sandwell Metropolitan Borough Council
27
£610.9k
Scottish Government
21
£6.9m
National Transport Authority
21
£20.9m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

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SuppliersCountValue

Granicus-Firmstep Ltd
21
£28.0m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
14
£10.5m
IFF Resarch
10
£3.9m
AtkinsRéalis UK Limited
9
£3.7m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Version 1 Solutions Limited
8
£11.0m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m

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IVR Requirements

Website Support and Development including provision of SEO and content administration services.

Service Design Support

CR21013 Customer Experience Guidelines

Oracle Legacy Products Support

Quality Assurance and Speech Analytics - PP1015

Public Address Voice Alarm System for the Mersey Tunnels

Request for Contract Preparation - Accenture Product Support

Technology Capability Partner

Public address systems

Forms including Self and Dash

Sales, marketing and business intelligence software development services

Digital Services and Customer Relationship Management Platform

Marketing services

T0011 Perceptions and experience of safety and compliance: baseline surveys

Automatic fare collection

C19070 - Digital Experience Platform

Provision Of Contact Centre Services Including Associated Software Solutions

Website Chatbot with predefined Natural Language Processing.

THE PROVISION OF CUSTOMER EXPERIENCE SERVICES TO HRI RACECOURSES.

Top buyers

Trend over time

Top suppliers

Win more public sector contracts with Stotles