Customer experience

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902 results matching, customer experience

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Expired contract, expired 31 March 2018Published 13 August 2015
Mid-sized Business Population customer experience survey 2015-18
HM Revenue & Customs (HMRC)Supplier(s) TNS UK Ltd (trading as TNS BMRB)Research and development services and related consultancy servicesAwarded 21 July 2015
£452,512
Expired contract, expired 31 May 2018Published 15 July 2015
Unified Communications System, Including Telephony & Contact Centre Facility
Westward Housing GroupSupplier(s) SOUTH WEST COMMUNICATIONS GROUP LIMITEDRadio, television, communication, telecommunication and related equipmentAwarded 15 July 2015
Value not stated
Expired contract, expired 30 November 2015Published 9 July 2015
Care Sector Pilot
Crown Commercial ServiceSupplier(s) POLICY RESEARCH GROUP (PRG) St Chad’s CollegeResearch and development consultancy servicesAwarded 7 July 2015
£19,925
Expired contract, expired 28 February 2016Published 14 August 2015
Tax Credits Customer Survey & Digital Renewals Evaluation 2015/16
HM Revenue & Customs (HMRC)Supplier(s) IFF ResarchResearch and development services and related consultancy servicesAwarded 6 July 2015
£79,258
Expired contract, expired 30 June 2018Published 1 March 2016
TfL 90865 Lot 4: Task E - Customer Satisfaction Surveys (CSS)
Transport for LondonSupplier(s) TNS UK Ltd (trading as TNS BMRB)Survey servicesAwarded 1 July 2015
£6,000,000
Expired contract, expired 30 June 2019Published 1 March 2016
TfL 90865 Lot 2: Task C - Staff and Information Survey (SIS)
Transport for LondonSupplier(s) GfK NOP Ltd, Level 18Survey servicesAwarded 1 July 2015
£2,813,712
Expired contract, expired 26 February 2017Published 22 July 2015
Evaluation of the ESA Work Related Activity Group 18-24 Pilots
Crown Commercial ServiceSupplier(s) Centre for Economic and Social InclusionMarket research servicesAwarded 11 May 2015
£436,705
Expired contract, expired 30 June 2015Published 11 May 2015
Conversation Analysis and Improvement
Care Quality CommissionSupplier(s) LINGUISTIC LANDSCAPES LIMITEDResearch and development services and related consultancy servicesAwarded 7 April 2015
£49,850
Expired contract, expired 30 June 2015Published 26 May 2015
Customer Journey Mapping Service User Feedback
Care Quality CommissionSupplier(s) H2 Experience LimitedResearch and development consultancy servicesAwarded 5 April 2015
£20,500
Expired contract, expired 31 March 2019Published 1 March 2016
TfL 90865 Lot 2: Task B - Bus Mystery Traveller Survey (MTS), Bus Stations MTS and Oyster Ticket Stop Survey
Transport for LondonSupplier(s) GfK NOP Ltd, Level 18Survey servicesAwarded 1 April 2015
£3,436,383
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Expired contract, expired 31 July 2015Published 6 August 2015
Retail Shops Design & Fit-out
ROYAL ARMOURIES MUSEUMSupplier(s) ARJ CRE8 LimitedProduction management consultancy servicesAwarded 24 March 2015
Value not stated
Expired contract, expired 30 April 2018Published 13 August 2015
HMRC Customer Experience Survey 2015-18
HM Revenue & Customs (HMRC)Supplier(s) TNS UK Ltd (trading as TNS BMRB)Research and development services and related consultancy servicesAwarded 20 March 2015
£1,202,094
Expired contract, expired 30 April 2018Published 15 March 2018
HMRC Customer Experience Survey 2015-18
HM Revenue & Customs (HMRC)Supplier(s) TNS UK Ltd (trading as TNS BMRB)Research and development services and related consultancy servicesAwarded 20 March 2015
£1,300,346
Expired contract, expired 31 May 2015Published 23 March 2015
DFT T-TEAR Lot 2 Framework / PJ445 Target Customer Experience Development - Customer Experience Research
National Highways LimitedSupplier(s) OVE ARUP & PARTNERS LIMITED, LENS-TECHCivil engineering consultancy servicesAwarded 18 March 2015
£82,082
Expired contract, expired 30 March 2015Published 13 August 2015
PAYE Real Time Information – Research with micro employers to explore experience of reporting on or before
HM Revenue & Customs (HMRC)Supplier(s) TNS UK Ltd (trading as TNS BMRB)Research and development services and related consultancy servicesAwarded 16 January 2015
£21,023
Expired contract, expired 29 June 2019Published 24 May 2016
Telephony Services
Transport for LondonSupplier(s) Eckoh UK LtdMaintenance services of telecommunications equipmentAwarded 11 December 2014
£1,200,000
Expired contract, expired 31 March 2015Published 12 August 2015
Panel Survey of Tax Credits Customers: 2014/15 telephone survey
HM Revenue & Customs (HMRC)Supplier(s) NatcenResearch and development services and related consultancy servicesAwarded 29 August 2014
£82,922
Expired contract, expired 29 July 2016Published 4 October 2015
Strategic Partner toSsupport the Customers Services Transformation Programme
London Borough of HaringeySupplier(s) Agilisys LtdTax consultancy servicesAwarded 30 July 2013
£2,085,000,000
Awarded contractPublished 3 October 1981
GLA Digital Team On-Site User Researcher
Greater London AuthoritySupplier(s) INTERACT CONSULTING LIMITEDAwarded 3 October 1981
£120,000
Awarded contractPublished 3 August 2016
Time accounting or human resources software package
Stirling CouncilSupplier(s) MHR International UK LimitedTime accounting or human resources software package
£957,108

Top buyers

Buyers ranked by total contract award volume for customer experience.

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BuyersCountValue

HM Revenue & Customs (HMRC)
46
£2.5bn
National Highways Limited
46
£22.2m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
West Midlands Combined Authority
11
£3.3m
Thames Water Utilities Limited
11
£0.0

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
21
£28.0m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
AtkinsRéalis UK Limited
9
£3.7m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Version 1 Solutions Limited
8
£11.0m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m

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Mid-sized Business Population customer experience survey 2015-18

Unified Communications System, Including Telephony & Contact Centre Facility

Care Sector Pilot

Tax Credits Customer Survey & Digital Renewals Evaluation 2015/16

TfL 90865 Lot 4: Task E - Customer Satisfaction Surveys (CSS)

TfL 90865 Lot 2: Task C - Staff and Information Survey (SIS)

Evaluation of the ESA Work Related Activity Group 18-24 Pilots

Conversation Analysis and Improvement

Customer Journey Mapping Service User Feedback

TfL 90865 Lot 2: Task B - Bus Mystery Traveller Survey (MTS), Bus Stations MTS and Oyster Ticket Stop Survey

Retail Shops Design & Fit-out

HMRC Customer Experience Survey 2015-18

HMRC Customer Experience Survey 2015-18

DFT T-TEAR Lot 2 Framework / PJ445 Target Customer Experience Development - Customer Experience Research

PAYE Real Time Information – Research with micro employers to explore experience of reporting on or before

Telephony Services

Panel Survey of Tax Credits Customers: 2014/15 telephone survey

Strategic Partner toSsupport the Customers Services Transformation Programme

GLA Digital Team On-Site User Researcher

Time accounting or human resources software package

Top buyers

Trend over time

Top suppliers

Win more public sector contracts with Stotles