Customer experience

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902 results matching, customer experience

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Expired contract, expired 30 May 2017Published 18 January 2017
1617EC12 Understanding avoidance scheme user's decision making, customer experience and future compliance intentions when settling their enquiry with HMRC.
HM Revenue & Customs (HMRC)Supplier(s) TNS UK Ltd (trading as TNS BMRB)Research and experimental development servicesAwarded 8 December 2016
£28,809
Expired contract, expired 21 November 2021Published 22 November 2016
New Website Design and Implementation for Richmondshire District Council
Richmondshire District CouncilSupplier(s) Meritec LimitedIT services: consulting, software development, Internet and supportAwarded 22 November 2016
£60,000
Expired contract, expired 31 July 2017Published 24 November 2016
EdTrack: Customer Satisfaction Tracking Survey for SME YouTube Support Products
HM Revenue & Customs (HMRC)Supplier(s) IPSOS MORI UK LIMITEDResearch and development services and related consultancy servicesAwarded 15 November 2016
£25,500
Expired contract, expired 31 March 2017Published 13 December 2016
Webchat Customer Research
HM Revenue & Customs (HMRC)Supplier(s) IPSOS MORI UK LIMITEDResearch and development services and related consultancy servicesAwarded 15 November 2016
£29,542
Expired contract, expired 1 March 2017Published 5 April 2017
Due Diligence phase for ERP SaaS implementation
Home OfficeSupplier(s) ORACLE CORPORATION UK LIMITEDIT services: consulting, software development, Internet and supportAwarded 11 November 2016
£238,184
Expired contract, expired 14 December 2016Published 12 December 2016
Customer Experience Focus Senior Leadership Team Day
High Speed Two (HS2) LtdSupplier(s) YourStudio LtdEvent servicesAwarded 10 November 2016
£40,960
Expired contract, expired 31 January 2017Published 31 March 2017
BFI Single Customer View - Data Warehouse Solution - AWARD
British Film Institute (BFI)Supplier(s) Acuma Solutions LtdData analysis servicesAwarded 4 November 2016
£72,500
Expired contract, expired 30 November 2021Published 3 November 2016
New Website Design and Implementation for Richmondshire District Council.
Richmondshire District CouncilSupplier(s) Meritec LimitedAwarded 3 November 2016
£60,000
Expired contract, expired 31 March 2024Published 3 November 2016
CAB 163 Healthy Lifestyles Service
Gloucestershire County CouncilSupplier(s) ICE Creates LtdHealth and social work servicesAwarded 3 November 2016
£11,412,000
Expired contract, expired 31 May 2020Published 21 August 2018
New Website Design and Implementation for Richmondshire District Council.
Richmondshire District CouncilSupplier(s) Meritec LimitedIT services: consulting, software development, Internet and supportAwarded 3 November 2016
£60,000
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Expired contract, expired 31 March 2017Published 4 January 2017
Customer Experience of ITA messages
HM Revenue & Customs (HMRC)Supplier(s) IPSOS MORI UK LIMITEDResearch and development services and related consultancy servicesAwarded 2 November 2016
£38,247
Expired contract, expired 28 December 2018Published 29 November 2016
Contract for The Evaluation of the Impact of Business Rates Appeals Reform on Customer Experience
Valuation Office AgencySupplier(s) ICF CONSULTING SERVICES LIMITED (Primary)Market and economic research; polling and statisticsAwarded 1 November 2016
Value not stated
Expired contract, expired 22 September 2019Published 18 October 2016
Business transaction and personal business software package
Rail Safety and Standards Board LtdSupplier(s) TISSKI LIMITEDIT services: consulting, software development, Internet and supportAwarded 7 October 2016
£1,840,000
Expired contract, expired 31 March 2024Published 1 November 2016
Healthy Lifestyles Service
Gloucestershire County CouncilSupplier(s) ICE Creates LtdOther community, social and personal servicesAwarded 7 October 2016
£12,000,000
Expired contract, expired 17 October 2016Published 13 September 2016
SCC LP Defect Reporting - AWARD
SE Shared ServicesSupplier(s) ISB Smart Solutions LtdIT services: consulting, software development, Internet and supportAwarded 13 September 2016
£40,000
Expired contract, expired 2 December 2016Published 14 September 2016
Customer Experience in the Water Sector - Future Customer Performance Commitment and Service Incentive Mechanism (SIM) Review
Water Services Regulation Authority (Ofwat)Supplier(s) Economic Insight LtdResearch and development services and related consultancy servicesAwarded 12 September 2016
£59,590
Expired contract, expired 31 March 2017Published 18 January 2017
1617EC05 Research to explore taxpayer experiences and perceptions of SA online trigger prompts
HM Revenue & Customs (HMRC)Supplier(s) IFF ResarchResearch and experimental development servicesAwarded 18 August 2016
£66,225
Expired contract, expired 28 February 2017Published 20 September 2016
HMRC Stakeholder Engagement Survey 2016
HM Revenue & Customs (HMRC)Supplier(s) ComResResearch and development services and related consultancy servicesAwarded 16 August 2016
£45,175
Expired contract, expired 19 July 2019Published 18 August 2016
IT services: consulting, software development, Internet and support
National Transport AuthoritySupplier(s) IBI GroupIT services: consulting, software development, Internet and supportAwarded 3 August 2016
€406,455
Expired contract, expired 1 November 2016Published 20 September 2016
MTDfB Errors Research - exploring business reporting errors and how these can be addressed within software design
HM Revenue & Customs (HMRC)Supplier(s) Jigsaw Research LtdResearch and development services and related consultancy servicesAwarded 27 July 2016
£49,750

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

HM Revenue & Customs (HMRC)
46
£2.5bn
National Highways Limited
46
£22.2m
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
West Midlands Combined Authority
11
£3.3m
Thames Water Utilities Limited
11
£0.0

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
21
£28.0m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
AtkinsRéalis UK Limited
9
£3.7m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Version 1 Solutions Limited
8
£11.0m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m

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1617EC12 Understanding avoidance scheme user's decision making, customer experience and future compliance intentions when settling their enquiry with HMRC.

New Website Design and Implementation for Richmondshire District Council

EdTrack: Customer Satisfaction Tracking Survey for SME YouTube Support Products

Webchat Customer Research

Due Diligence phase for ERP SaaS implementation