Customer experience

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2,321 results matching, customer experience

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Awarded contractPublished 21 December 2023
Digital Experience and Digital Enablement
National Savings and InvestmentsSupplier(s) IBM UNITED KINGDOM LIMITEDE-mail systemAwarded 13 November 2023
£99,835,217
Awarded contract, expiring in 6 monthsPublished 20 December 2023
Customer experience software platforms
Coventry City CouncilSupplier(s) Granicus-Firmstep LtdSoftware package and information systemsAwarded 1 April 2024
£665,000
Closed tender, closed 22 January 2024Published 18 December 2023
Installation and Management of ANPR System at Various EMR Locations
ABELLIO EAST MIDLANDS LIMITEDCar park management services
£950,000
Expired contract, expired 31 March 2024Published 15 December 2023
Award of RBGE 2023 - 307 - Refurbishment of Social and Catering Space Dawyck Botanic Garden
Royal Botanic Garden EdinburghSupplier(s) 442 Design LtdConstruction workAwarded 15 December 2023
£80,000
Stale Pre-tenderPublished 14 December 2023
Cleaning and Presentation (PIN only)
London North Eastern Railway LimitedCleaning services
£36,600,000
Closed tender, closed 11 January 2024Published 12 December 2023
Outdoor Advertising Services
Northern RailwayAdvertising services
£6,900,000
Awarded contract, expiring in 4 daysPublished 11 December 2023
Customer Experience Measurement Partner
East West Railway Company LtdSupplier(s) Walnut Unlimited Ltd (trading as ICM Unlimited)Research and development services and related consultancy servicesAwarded 18 October 2023
£792,000
Closed tender, closed 12 January 2024Published 8 December 2023
Accommodation Management Software Solution for SWNC
Sport WalesIndustry specific software package
Value not stated
Closed tender, closed 12 January 2024Published 8 December 2023
Leisure Management Software Solution for SWNC
Sport WalesBusiness transaction and personal business software package
Value not stated
Stale Pre-tenderPublished 7 December 2023
Global Talent Visa – Digital Technology Endorsing Body Services
Home OfficeBusiness analysis consultancy services
£7,500,000
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Expired contract, expired 16 February 2024Published 7 December 2023
Change Management Support
Government Property AgencySupplier(s) Jones Lang LaSalleResearch and development services and related consultancy servicesAwarded 16 November 2023
£25,650
Awarded contract, expiring in 8 monthsPublished 6 December 2023
FSCS425 Strategic Market Research Services
Financial Services Compensation Scheme
Supplier(s)
6 suppliers
2CV limited
IPSOS MORI UK LIMITED
Savanta Group Limited
Thinks Insight and Strategy (Britain Thinks) Limited
Trinity McQueen Ltd
Watermelon Research Ltd
Market research servicesAwarded 15 August 2023
£2,000,000
Awarded contractPublished 6 December 2023
FSCS425 Strategic Market Research Services
Financial Services Compensation Scheme
Supplier(s)
6 suppliers
2CV limited
IPSOS MORI UK LIMITED
Savanta Group Limited
Thinks Insight and Strategy (Britain Thinks) Limited
Trinity McQueen Ltd
Watermelon Research Ltd
Market research servicesAwarded 21 June 2023
£5,800,000
Closed tender, closed 18 December 2023Published 5 December 2023
Case Management Solution Pre-Market Engagement_23
Liverpool City Council
Value not stated
Awarded contractPublished 5 December 2023
Provision Of Contact Centre Services Including Associated Software Solutions
National Transport AuthoritySupplier(s) Capita Customer Solutions LtdSupporting services for the governmentAwarded 5 December 2023
Value not stated
Closed tender, closed 9 January 2024Published 4 December 2023
Uninsured Loss Recovery Service
Devon & Cornwall PoliceInsurance services
Value not stated
Closed tender, closed 9 January 2024Published 4 December 2023
Uninsured Loss Recovery Service
6 buyers
Avon and Somerset Constabulary
Devon & Cornwall Police
Dorset Police
Home Office
The Police and Crime Commissioner for Gloucestershire
Wiltshire Police
Legal services
£120,000
Closed tender, closed 23 January 2024Published 1 December 2023
Agency Staffing List
Trenitalia c2c LimitedRecruitment services
£2,880,000
Awarded contractPublished 28 November 2023
Augmentation Framework
Leeds City CouncilSupplier(s) Fujitsu Services Ltd, TPXimpact Limited, Aire Logic LimitedIT services: consulting, software development, Internet and supportAwarded 28 November 2023
Value not stated
Expired contract, expired 2 November 2025Published 24 November 2023
Service Modernisation Programme
Department For Work and Pensions (DWP)Supplier(s) IFF ResarchResearch and development services and related consultancy servicesAwarded 3 November 2023
£720,494.1

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

HM Revenue & Customs (HMRC)
79
£12.5bn
National Highways Limited
74
£34.6m
Transport for London
41
£5.8bn
Network Rail
36
£1.6bn
Department For Work and Pensions (DWP)
35
£4.0bn
London North Eastern Railway Limited
35
£255.7m
Home Office
27
£4.8bn
Sandwell Metropolitan Borough Council
27
£610.9k
Scottish Government
21
£6.9m
National Transport Authority
21
£20.9m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
21
£28.0m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
14
£10.5m
IFF Resarch
10
£3.9m
AtkinsRéalis UK Limited
9
£3.7m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Version 1 Solutions Limited
8
£11.0m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m

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