Customer experience

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904 results matching, customer experience

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Expired contract, expired 10 February 2026Published 17 February 2023
Broadacres Infrastructure Refresh 2023
Broadacres Housing AssociationSupplier(s) Simoda LimitedHardware installation servicesAwarded 22 March 2023
£350,000
Awarded contractPublished 24 March 2023
Inland Border Facilities (IBF) Enduring Site Services Operator - SR727828024
HM Revenue & Customs (HMRC)Supplier(s) Sodexo LtdPort management servicesAwarded 21 March 2023
£184,500,000
Awarded contractPublished 16 March 2023
Provision of Brand Ambassador and Event Management Services
National Transport AuthoritySupplier(s) Brandtactics LtdEvent servicesAwarded 16 March 2023
€835,300
Awarded contractPublished 13 March 2023
Provision of Brand Ambassador and Event Management Services
National Transport AuthoritySupplier(s) Brandtactics LtdPublic relations management servicesAwarded 13 March 2023
Value not stated
Expired contract, expired 13 March 2024Published 8 March 2023
Lincoln Castle Audio and Visual Hardware
Lincolnshire County CouncilSupplier(s) Sysco ProductionsAudio-visual equipmentAwarded 13 March 2023
£107,593
Expired contract, expired 29 March 2024Published 23 March 2023
Award of SSP - EPM Process Lead
Scottish GovernmentSupplier(s) Harvey Nash Consulting (Scotland) LtdIT services: consulting, software development, Internet and supportAwarded 9 March 2023
£244,718
Awarded contractPublished 8 March 2023
Bradford Theatres Technology Partner
City of Bradford Metropolitan District CouncilInternet servicesAwarded 8 March 2023
Value not stated
Awarded contractPublished 5 March 2023
provision of expert services in support of SEAI’s Research and policy Insights Directorate
Sustainable Energy Authority of Ireland
Supplier(s)
28 suppliers
Avalon Behaviour Ventures Ltd t/a The Behaviouralist
Azorom Ltd
Behaviour and Attitudes Marketing Research
Behavioural Insights Limited
Bvg Associates
Byrne Ó Cléirigh Ltd
Cambridge Economics/CEPA LLP
Compass Informatics Ltd
CRA INTERNATIONAL (UK) LIMITED
Databuild Consulting Ltd
Economic and Social Research Institute
Economic Consulting Associates Ltd
Energy Systems Catapult Services Ltd
Exceedence Ltd
Frontier Economics
Gavin and Doherty Geosolutions
Gemserv Ltd
Indecon International Consultants
Interactions Research
Ipsos MRBI
KPMG Ireland
MCO Projects Limited
Mullan Grid Consulting Limited
RED C Research and Marketing Ltd
RemTec Consulting Ltd
RICARDO-AEA LIMITED
RPS Group Ltd
Tyndall National Institute
Market and economic research; polling and statisticsAwarded 5 March 2023
€87,800,000
Expired contract, expired 10 April 2024Published 9 November 2021
Customer Experience Measurement Partner - Variation
East West Railway Company LtdSupplier(s) Quadrangle Research Group LimitedResearch and development services and related consultancy servicesAwarded 20 February 2023
£56,611.95
Expired contract, expired 26 January 2024Published 14 February 2023
Award of SSP - Business Readiness Manager
Scottish GovernmentSupplier(s) Harvey Nash Consulting (Scotland) LtdIT services: consulting, software development, Internet and supportAwarded 14 February 2023
£204,953
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Expired contract, expired 14 June 2023Published 14 February 2023
T0400 Improving Freight Provision - Training
National Highways LimitedSupplier(s) OVE ARUP & PARTNERS LIMITEDDevelopment consultancy servicesAwarded 14 February 2023
£44,999.94
Awarded contractPublished 21 July 2023
NCC555 The Maltings Design Competition, Berwick-upn-Tweed
Northumberland County CouncilSupplier(s) MICA ArchitectsInfrastructure works consultancy servicesAwarded 6 February 2023
£2,180,426.67
Awarded contractPublished 31 March 2022
NCC555 The Maltings Design Competition, Berwick-upon-Tweed
Devon County CouncilSupplier(s) MICA ArchitectsArchitectural, construction, engineering and inspection servicesAwarded 6 February 2023
£2,180,426.67
Awarded contractPublished 6 February 2023
Professional Services Customer Insight Platform (CIP)
HM Revenue & Customs (HMRC)Supplier(s) Equal Experts UK LimitedAwarded 6 February 2023
£6,700,000
Expired contract, expired 31 January 2025Published 5 June 2023
Customer Experience Measurement Tool for Service Management
East Sussex County CouncilSupplier(s) Happy SignalsSoftware package and information systemsAwarded 1 February 2023
£121,200
Awarded contractPublished 27 February 2023
Business Process Outsourcing Customer Services
Thames Water Utilities LimitedSupplier(s) TECH MAHINDRA LIMITED, EXL, Swiss Post Services LtdElectronic message servicesAwarded 30 January 2023
63,000,000
Expired contract, expired 9 November 2024Published 9 February 2023
Technical Architecture Capability
Department for EducationSupplier(s) MADE TECH LIMITEDAwarded 26 January 2023
£3,000,000
Awarded contractPublished 13 January 2023
Sanctuary Housing - MS Adoption Change and Digital Skills Partner
Sanctuary Housing AssociationSupplier(s) HableAwarded 13 January 2023
£60,000
Expired contract, expired 3 February 2023Published 23 December 2022
South Cambridgeshire District Council - Mystery Shopper Exercise
South Cambridgeshire District CouncilSupplier(s) ic4u LtdSurvey servicesAwarded 9 January 2023
£8,800
Awarded contractPublished 4 January 2023
Consultancy for SecOps Modules inc. Vulnerability Response and Integration with Existing Platform
Department For Work and Pensions (DWP)Supplier(s) FLYFORM LTDAwarded 4 January 2023
£100,000

Top buyers

Buyers ranked by total contract award volume for customer experience.

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BuyersCountValue

National Highways Limited
47
£22.3m
HM Revenue & Customs (HMRC)
46
£2.5bn
Department For Work and Pensions (DWP)
21
£517.5m
Scottish Government
18
£2.0m
Home Office
14
£1.8bn
Water Services Regulation Authority (Ofwat)
13
£2.7m
Crown Commercial Service
13
£5.0bn
Department of Health and Social Care
12
£7.3m
West Midlands Combined Authority
11
£3.3m
Thames Water Utilities Limited
11
£0.0

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

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SuppliersCountValue

Granicus-Firmstep Ltd
21
£28.0m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
14
£10.5m
IFF Resarch
10
£3.9m
AtkinsRéalis UK Limited
9
£3.7m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Version 1 Solutions Limited
8
£11.0m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m

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Inland Border Facilities (IBF) Enduring Site Services Operator - SR727828024

Provision of Brand Ambassador and Event Management Services

Provision of Brand Ambassador and Event Management Services

Bradford Theatres Technology Partner

T0400 Improving Freight Provision - Training

NCC555 The Maltings Design Competition, Berwick-upn-Tweed

NCC555 The Maltings Design Competition, Berwick-upon-Tweed

Professional Services Customer Insight Platform (CIP)

Business Process Outsourcing Customer Services

Sanctuary Housing - MS Adoption Change and Digital Skills Partner

South Cambridgeshire District Council - Mystery Shopper Exercise

Consultancy for SecOps Modules inc. Vulnerability Response and Integration with Existing Platform

Top buyers

Trend over time

Top suppliers

Win more public sector contracts with Stotles