Customer experience

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2,322 results matching, customer experience

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Awarded contractPublished 1 July 2025
EDIS-23-002 Unified Customer Experience for EA Admissions, Transport, SEN and Free School Meals
Education Authority Northern IrelandSupplier(s) Version 1 Solutions LimitedSoftware package and information systemsAwarded 8 August 2023
£3,125,000
Stale Pre-tenderPublished 1 July 2025
Market Engagement - ScotRail Ticket Office and Mobile Retail and Validation Solutions
ScotRail Trains LimitedTicket printers
Value not stated
Closed tender, closed 28 July 2025Published 1 July 2025
CCHA-0290 Digital Transformation Partner Consultancy
Castles and Coasts Housing AssociationProject management consultancy services
£500,000
Closed tender, closed 23 July 2025Published 27 June 2025
IT Managed Services
General Pharmaceutical CouncilComputer support and consultancy services
£3,333,333
Closed tender, closed 11 August 2025Published 26 June 2025
CO6120 Renovation and Construction Works at Mile End Leisure Centre London Borough of Tower Hamlets
NHS Tower Hamlets Clinical Commissioning GroupConstruction work of leisure facilities
£600,000
Expired contract, expired 11 June 2026Published 26 June 2025
Show provider for events held at the Corn Exchange
Bedford Borough CouncilSupplier(s) Off The Kerb Production LTDEvent servicesAwarded 26 June 2025
Value not stated
Awarded contract, expiring in 12 monthsPublished 24 June 2025
GovService Customer Experience Platform
Ipswich Borough CouncilSupplier(s) Granicus-Firmstep LtdIT services: consulting, software development, Internet and supportAwarded 1 October 2024
£150,495
Stale Pre-tender, closed 8 July 2025Published 18 June 2025
Customer Experience Platform
Rotherham Metropolitan Borough CouncilSoftware package and information systems
Value not stated
Closed tender, closed 8 July 2025Published 18 June 2025
Customer Experience Platform
Rotherham Metropolitan Borough CouncilSoftware package and information systems
Value not stated
Awarded contract, expiring in 9 monthsPublished 16 June 2025
Executive Digital Advisory Partner
Scottish EnterpriseSupplier(s) Gartner UK LtdAwarded 16 June 2025
Value not stated
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Closed tender, closed 11 July 2025Published 13 June 2025
Provision of cafe/bar services at Potterne Park
Dorset CouncilRestaurant and food-serving services
Value not stated
Closed tender, closed 29 August 2025Published 12 June 2025
Website Hosting and Development
Weston CollegeIT services: consulting, software development, Internet and support
£75,600
Stale Pre-tender, closed 8 August 2025Published 11 June 2025
Railcards Support Services (RRS)
Network RailInternet services
Value not stated
Awarded contract, expiring in 6 monthsPublished 6 June 2025
Strategic License Subscriptions and Advisory Services
HM Revenue & Customs (HMRC)Supplier(s) Gartner UK Ltd, ForresterResearch and development services and related consultancy servicesAwarded 5 June 2025
£3,551,817.8
Awarded contract, expiring 6 May 2030Published 6 June 2025
DWP Digital Channels Contact Centre (DC3)
Department For Work and Pensions (DWP)Supplier(s) Route 101 LimitedIT services: consulting, software development, Internet and supportAwarded 7 May 2025
£265,320,000
Awarded contract, expiring 25 May 2028Published 5 June 2025
RBGKEW1378 - Market Research Framework
Royal Botanic Gardens Kew
Supplier(s)
4 suppliers
DECISION HOUSE LTD
Morris Hargreaves McIntyre
Mustard
The Nursery Planning and Research Ltd
Market research servicesAwarded 26 May 2025
£750,000
Awarded contractPublished 5 June 2025
RBGKEW1378 - Market Research Framework
Royal Botanic Gardens Kew
Supplier(s)
4 suppliers
DECISION HOUSE LTD
Morris Hargreaves McIntyre
Mustard
The Nursery Planning and Research Ltd
Market research servicesAwarded 25 February 2025
£3,000,000
Expired contract, expired 20 May 2026Published 3 June 2025
Improving Customer Experience: Connect Simplify, Improve Services
Department for EducationSupplier(s) Hippo Digital LtdInformation technology servicesAwarded 21 May 2025
£900,000
Closed tender, closed 1 July 2025Published 3 June 2025
Contract for Swansea Grand Theatre - Auditorium Seating Contract (Phase 1)
City and County of SwanseaConstruction work
£350,000
Closed tender, closed 3 July 2025Published 30 May 2025
UCC-2024-25 UCC Leisure Management Software System
University College CorkIndustry specific software package
€200,000

Top buyers

Buyers ranked by total contract award volume for customer experience.

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BuyersCountValue

HM Revenue & Customs (HMRC)
79
£12.5bn
National Highways Limited
74
£34.6m
Transport for London
41
£5.8bn
Department For Work and Pensions (DWP)
37
£4.3bn
Network Rail
36
£1.6bn
London North Eastern Railway Limited
35
£255.7m
Sandwell Metropolitan Borough Council
27
£610.9k
Home Office
25
£4.7bn
Scottish Government
21
£6.9m
National Transport Authority
21
£20.9m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
21
£28.0m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
14
£10.5m
IFF Resarch
10
£3.9m
AtkinsRéalis UK Limited
9
£3.7m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Version 1 Solutions Limited
8
£11.0m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m

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