Customer experience

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2,316 results matching, customer experience

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Expired contract, expired 30 November 2015Published 9 July 2015
Care Sector Pilot
Crown Commercial ServiceSupplier(s) POLICY RESEARCH GROUP (PRG) St Chad’s CollegeResearch and development consultancy servicesAwarded 7 July 2015
£19,925
Expired contract, expired 30 October 2015Published 3 June 2015
Independent review of the National Customer Service Centre (NCSC) and Business Support & Processes of Delivery
Care Quality CommissionSupplier(s) THE4OC LIMITEDHealth and social work servicesAwarded 28 July 2015
£40,000
Expired contract, expired 30 June 2015Published 26 May 2015
Customer Journey Mapping Service User Feedback
Care Quality CommissionSupplier(s) H2 Experience LimitedResearch and development consultancy servicesAwarded 5 April 2015
£20,500
Expired contract, expired 30 June 2015Published 11 May 2015
Conversation Analysis and Improvement
Care Quality CommissionSupplier(s) LINGUISTIC LANDSCAPES LIMITEDResearch and development services and related consultancy servicesAwarded 7 April 2015
£49,850
Closed tender, closed 11 May 2015Published 28 April 2015
Contract for the Provision of a Universal Information and Advice (UIA)
Barnsley Metropolitan Borough CouncilResearch and development services and related consultancy services
£30,000
Closed tender, closed 11 May 2015Published 27 April 2015
Contract for the Provision of a Universal Information and Advice (UIA)
Barnsley Metropolitan Borough CouncilResearch and development services and related consultancy services
Value not stated
Expired contract, expired 31 May 2015Published 23 March 2015
DFT T-TEAR Lot 2 Framework / PJ445 Target Customer Experience Development - Customer Experience Research
National Highways LimitedSupplier(s) OVE ARUP & PARTNERS LIMITED, LENS-TECHCivil engineering consultancy servicesAwarded 18 March 2015
£82,082
Closed tender, closed 20 March 2015Published 10 February 2015
United Kingdom-Newton Abbot: Radio, television, communication, telecommunication and related equipment
Westcountry Housing AssociationRadio, television, communication, telecommunication and related equipment
£225,000
Closed tender, closed 28 January 2015Published 6 January 2015
SS14 66 - Provision of Customer Satisfaction Surveys at Household Waste Recycling Centres for Kent County Council
Kent County CouncilFood, beverages, tobacco and related products
£3,114,922
Awarded contractPublished 28 May 2013
T1 Redevelopment Strategy / Consultancy Services
daa plcArchitectural, construction, engineering and inspection services
Value not stated
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Awarded contractPublished 26 October 2011
Provision of Customer Experience Metrics and Associated Services
ErviaCustomer satisfaction survey
Value not stated
Expired contract, expired 30 September 2008Published 1 October 2007
TV Licensing Web Prototype
The British Broadcasting Corporation (BBC)
£400,000
Closed tender, closed 2 August 2007Published 1 October 2007
TV Licensing Web Prototype
The British Broadcasting Corporation (BBC)
Value not stated
Closed tender, closed 22 January 2009Published 2 July 2007
OS5907 INTEGRATED REQUEST MANAGEMENT & DELIVERY SYSTEM (IRMDS)
British Library
Value not stated
Expired contract, expired 2 July 2014Published 2 July 2007
OS5907 INTEGRATED REQUEST MANAGEMENT & DELIVERY SYSTEM (IRMDS)
British Library
£2,500,000
Awarded contractPublished 3 October 1981
GLA Digital Team On-Site User Researcher
Greater London AuthoritySupplier(s) INTERACT CONSULTING LIMITEDAwarded 3 October 1981
£120,000

Top buyers

Buyers ranked by total contract award volume for customer experience.

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BuyersCountValue

HM Revenue & Customs (HMRC)
79
£12.5bn
National Highways Limited
73
£33.2m
Transport for London
41
£5.5bn
Department For Work and Pensions (DWP)
37
£4.0bn
London North Eastern Railway Limited
35
£255.7m
Network Rail
35
£1.6bn
Sandwell Metropolitan Borough Council
27
£610.9k
Home Office
25
£4.7bn
Scottish Government
21
£6.9m
National Transport Authority
21
£20.9m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
21
£28.0m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
AtkinsRéalis UK Limited
9
£3.7m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Version 1 Solutions Limited
8
£11.0m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m

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Care Sector Pilot

Independent review of the National Customer Service Centre (NCSC) and Business Support & Processes of Delivery

Customer Journey Mapping Service User Feedback

Conversation Analysis and Improvement

Contract for the Provision of a Universal Information and Advice (UIA)

Contract for the Provision of a Universal Information and Advice (UIA)

DFT T-TEAR Lot 2 Framework / PJ445 Target Customer Experience Development - Customer Experience Research

United Kingdom-Newton Abbot: Radio, television, communication, telecommunication and related equipment

SS14 66 - Provision of Customer Satisfaction Surveys at Household Waste Recycling Centres for Kent County Council

T1 Redevelopment Strategy / Consultancy Services

Provision of Customer Experience Metrics and Associated Services

TV Licensing Web Prototype