Customer experience

Find customer experience opportunities in seconds below. Search through thousands of customer experience notices and upcoming contracts. Bookmark the tender and start your bid/no-bid decision.

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2,319 results matching, customer experience

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Closed tender, closed 13 February 2017Published 30 January 2017
Discovery - DOS Framework
UK Export Finance
Value not stated
Closed tender, closed 3 March 2017Published 28 January 2017
Internet services
Iarnród Eireann-Irish RailInternet services
€3,000,000
Expired contract, expired 3 October 2016Published 26 January 2017
1617CTS03 Mass Market Customer Survey: Qualitative research to understand customer experience of the acceptability of the time taken to reach end results
HM Revenue & Customs (HMRC)Supplier(s) TNS UK Ltd (trading as TNS BMRB)Research and experimental development servicesAwarded 3 June 2016
£43,578
Stale Pre-tenderPublished 20 January 2017
Catering services
Phoenix Community HousingCatering services
Value not stated
Expired contract, expired 15 February 2020Published 18 January 2017
Buses Customer Service Training
Transport for LondonSupplier(s) Development Ltd,Education and training servicesAwarded 16 February 2016
£2,389,600
Expired contract, expired 31 March 2017Published 18 January 2017
1617EC05 Research to explore taxpayer experiences and perceptions of SA online trigger prompts
HM Revenue & Customs (HMRC)Supplier(s) IFF ResarchResearch and experimental development servicesAwarded 18 August 2016
£66,225
Expired contract, expired 30 May 2017Published 18 January 2017
1617EC12 Understanding avoidance scheme user's decision making, customer experience and future compliance intentions when settling their enquiry with HMRC.
HM Revenue & Customs (HMRC)Supplier(s) TNS UK Ltd (trading as TNS BMRB)Research and experimental development servicesAwarded 8 December 2016
£28,809
Expired contract, expired 30 November 2016Published 16 January 2017
1617BC06 Child Benefit Survey
HM Revenue & Customs (HMRC)Supplier(s) IFF ResarchResearch and experimental development servicesAwarded 14 June 2016
£76,055
Stale Pre-tenderPublished 10 January 2017
Bus station construction work
Transport for LondonBus station construction work
Value not stated
Expired contract, expired 31 March 2017Published 5 January 2017
1617BC02 Customer experiences and behaviours during tax credits disputes and complaints
HM Revenue & Customs (HMRC)Supplier(s) IPSOS MORI UK LIMITEDResearch and experimental development servicesAwarded 9 June 2016
£38,912
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Closed tender, closed 18 January 2017Published 4 January 2017
Legacy Highways England Wordpress Website Redevelopment
National Highways Limited
GBP/DAY 400
Expired contract, expired 31 March 2017Published 4 January 2017
Customer Experience of ITA messages
HM Revenue & Customs (HMRC)Supplier(s) IPSOS MORI UK LIMITEDResearch and development services and related consultancy servicesAwarded 2 November 2016
£38,247
Closed tender, closed 18 January 2017Published 4 January 2017
Legacy Highways England Wordpress Website Redevelopment
National Highways Limited
GBP/DAY 400
Closed tender, closed 11 January 2017Published 28 December 2016
Highways England Web Estate Review
National Highways Limited
£50,000
Closed tender, closed 11 January 2017Published 28 December 2016
Highways England Web Estate Review
National Highways Limited
£50,000
Closed tender, closed 3 February 2017Published 23 December 2016
Business services: law, marketing, consulting, recruitment, printing and security
Ministry of JusticeStatistical services
£30,000,000
Closed tender, closed 2 January 2017Published 19 December 2016
Highways England Web Estate Review
National Highways Limited
£50,000
Closed tender, closed 2 January 2017Published 19 December 2016
Highways England Web Estate Review
National Highways Limited
£50,000
Closed tender, closed 9 January 2017Published 15 December 2016
Information technology services
Scottish WaterInformation technology services
Value not stated
Closed tender, closed 3 February 2017Published 15 December 2016
IT software development services
Cardiff and Vale CollegeIT software development services
£250,000

Top buyers

Buyers ranked by total contract award volume for customer experience.

View all buyers

BuyersCountValue

HM Revenue & Customs (HMRC)
79
£12.5bn
National Highways Limited
73
£33.2m
Transport for London
41
£5.5bn
Department For Work and Pensions (DWP)
37
£4.0bn
London North Eastern Railway Limited
35
£255.7m
Network Rail
35
£1.6bn
Sandwell Metropolitan Borough Council
27
£610.9k
Home Office
25
£4.7bn
Scottish Government
21
£6.9m
National Transport Authority
21
£20.9m

Trend over time

Notice volume for customer experience published over time.

Top suppliers

Suppliers ranked by total contract award volume for customer experience.

View all suppliers

SuppliersCountValue

Granicus-Firmstep Ltd
21
£28.0m
IPSOS MORI UK LIMITED
16
£5.0m
TNS UK Ltd (trading as TNS BMRB)
15
£11.8m
OVE ARUP & PARTNERS LIMITED
13
£10.4m
IFF Resarch
10
£3.9m
AtkinsRéalis UK Limited
9
£3.7m
TPXimpact Limited
9
£888.5k
Nomensa Ltd
9
£5.3m
Version 1 Solutions Limited
8
£11.0m
Thinks Insight and Strategy (Britain Thinks) Limited
8
£4.1m

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Discovery - DOS Framework

Internet services

1617CTS03 Mass Market Customer Survey: Qualitative research to understand customer experience of the acceptability of the time taken to reach end results

Catering services

Buses Customer Service Training

1617EC05 Research to explore taxpayer experiences and perceptions of SA online trigger prompts

1617EC12 Understanding avoidance scheme user's decision making, customer experience and future compliance intentions when settling their enquiry with HMRC.

1617BC06 Child Benefit Survey

Bus station construction work

1617BC02 Customer experiences and behaviours during tax credits disputes and complaints

Legacy Highways England Wordpress Website Redevelopment