Awarded contract

The Provision of Workplace Assessments and Adjustment Services

Details

Value
£324,500
Duration
3 years
Topic
Office and computing machinery, equipment and supplies except furniture and software packages
Published
21 October 2026

Tender description

The Financial Ombudsman Service (FOS) was seeking to appoint a specialist provider to deliver a managed Workplace Assessments and Adjustment Service across the organisation. The service will support FOS's commitment to inclusion, accessibility, wellbeing and compliance with relevant equality and health and safety legislation. The appointed Supplier will provide workplace needs assessments, workstation and ergonomic assessments, recommendations and associated reporting for employees who require workplace adjustments. The Supplier will also be responsible for the supply and/or installation of recommended workplace adjustment equipment where required. The service must be available nationally and support employees located across FOS offices in Belfast, Cardiff, Coventry, Edinburgh, London and Manchester, as well as employees working remotely or in hybrid working arrangements. The Supplier must therefore be capable of delivering both remote and on-site assessment services throughout the United Kingdom. ## Contract award Title: The Provision of a workplace Assessments and Adjustment Service

Timeline

  1. Completed: Award published21 October 2026
    Current notice
  2. Completed: Award date21 October 2026
  3. Next: Contract expiry date8 November 2029in 3 years

About the buyer

Parliament set up Financial Ombudsman Service in 2001 to investigate complaints about financial businesses. Financial Ombudsman Service buys as a central government body. Framework agreements from the Government Commercial Agency and ESPO offer another route to market. Purchases range from building maintenance to professional consultancy. Suppliers must meet its security, data processing and equality standards.

Mini-competitions are run among suppliers on those frameworks.

Over the past 5 years, most of Financial Ombudsman Service's contract awards have been in IT services, business services and software and information systems.

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Decision makers

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