Awarded contract

SARs Partial Outsourcing & STAIRs Capacity Creation

Details

Value
£38,544
Duration
9 months
Topic
Data services
Published
7 October 2026

Tender description

Partial outsourcing of Subject Access Request (SAR) processing to provide additional Information Governance capacity ahead of the STAIRs regime under the Social Housing (Regulation) Act. The supplier will provide AI/OCR-enabled deduplication and redaction (100GB processing) and structured human review (540 hours), with explanations of exemptions applied. Aster keeps customer engagement, decision-making and disclosure. This is a capacity-based service intended to run until 31 March 2027, while Aster gathers benchmarking data and considers a future competitive procurement. ## Contract award

Timeline

  1. Completed: Award published7 October 2026
    Current notice
  2. Completed: Award date7 October 2026
  3. Next: Contract expiry date6 July 2027in 9 months

About the buyer

Aster Property Limited manages estate services on behalf of Aster Group, a housing association covering Aster Communities and Synergy Housing. The group manages 1,059 general needs, leasehold, shared ownership, sheltered and supported housing schemes. Aster Group develops and manages homes across Cornwall, Devon, Hampshire, Wiltshire, Surrey and Sussex.

Over the past 5 years, most of Aster Property Limited's contract awards have been in construction work, construction materials and business services.

Relevant CPV codes

  • 72300000 · Data services

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Decision makers

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