Council Tax Call Handlers
Details
- Supplier(s)
- NEC Software Solutions UK Ltd
- Value
- £325,022.8
- Duration
- 7 months
- Topic
- Office-support services
- Published
- 5 October 2026
- Source
- uk:contracts_finder
Tender description
The Council Tax and Benefits Service has experienced increased demand across its revenues, recovery and customer contact functions. To support service delivery and maintain performance standards, the service requires additional telephony resources to manage customer enquiries, recovery activity and associated administration. The supply of extra call handlers will support Council Tax in relation to customer needs and help to maximise Council Tax revenue and recovery. Award via VAS RM6259
Timeline
- Completed: Award date1 September 2026
- Completed: Award published5 October 2026Current notice
- Next: Contract expiry date31 March 2027in 6 months
About the buyer
London Borough of Newham is a London local authority that runs its own dedicated procurement team. Framework and dynamic purchasing system orders with a future expiry run through the council's Oracle Fusion platform. New opportunities outside those existing routes have been advertised on the council's Delta eSourcing system since June 2025. Larger contracts above national thresholds also appear on Find a Tender, with Contracts Finder covering lower-value work. Construction and related trade suppliers register through Constructionline rather than a council-held approved list. The Procurement Act 2023 has governed new purchases at the council since it came into force in February 2025.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of London Borough of Newham's contract awards have been in construction work, health and social work and software and information systems.
Relevant CPV codes
- 79500000 · Office-support services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-newham.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-newham.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-newham.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-newham.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-newham.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-newham.gov |
3 similar open tenders
See more open tenders related to Council Tax Call Handlers.
Related buyers
Buyers similar to London Borough of Newham.
- 1,576£16.5bn
- 1,386£1.6bn
- 1,037£3.2bn
- 995£1.8bn
- 890£2.0bn
- 833£880.4m
- 830£388.6m
- 767£18.0bn
- 710£550.0m
- 625£2.3bn
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
