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TfL 97139 - Bus Driver Quality Monitoring

Details

Buyer
Transport for London
Value
£2,200,000
Topic
Education and training services
Published
29 September 2026
Submission
30 October 2026in 1 month
Source
uk:find_a_tender

Tender description

The requirement is for a Service Provider to provide Driver Quality Monitoring Services across the London bus network. Assessors undertake around 7,700 assessments per year and score drivers against 23 categories. Assessments will be recorded on a handheld device which will transmit the data to a database management system. Information held on the database will be accessible by bus operators and TfL. The data is used to monitor driver performance, inform areas of improvement and produce bus operator performance tables. The Service Provider will be required to: • Design or utilise an existing web based or mobile application to be used by assessors to carry out assessments • Provide off the shelf handheld devices to be used by assessors to complete the assessments and trasmit the data to the website • Provide adequate personnel to conduct the assessments • Provide a data management system and website interface to provide access to assessments and reports for both TfL and bus operators

Timeline

  1. Tender published29 September 2026
    Current notice
  2. Submission date30 October 2026in 1 month

About the buyer

Transport for London operates the capital's transport network for the Mayor of London, and buys as a local government organisation on behalf of TfL, the Greater London Authority and the Old Oak and Park Royal Development Corporation. Suppliers register free on the SAP Business Network, where TfL's contract opportunities are published. Higher-value contracts appear on Find a Tender, with Contracts Finder used for smaller opportunities. A dedicated opportunities page lists larger upcoming work on a periodic basis. Rail-related work can be sourced through RISQS, the rail industry supplier qualification scheme, without a published tender notice.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of Transport for London's contract awards have been in transport services, business services and repair and maintenance.

Relevant CPV codes

  • 80000000 · Education and training services

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