GMCA 1793 iCasework
Details
- Supplier(s)
- CIVICA UK LIMITED
- Value
- £417,163
- Topic
- Software package and information systems
- Published
- 1 October 2026
- Source
- uk:find_a_tender
Tender description
iCasework system provided by Civica is a Customer Contact Solution. It allows teams to manage correspondence and may be utilized to support community initiatives, skills development activities, educational programs. Lot 1: Direct Award off G Cloud 14
Timeline
- Completed: Award date14 August 2026
- Completed: Award published1 October 2026Current notice
About the buyer
The Greater Manchester Combined Authority is a local government body that advertises its opportunities, receives bids and manages its procurement on the Pro-Contract e-tendering portal. Tenders across Greater Manchester are managed through The Chest. Notices for new opportunities and awarded contracts also appear on the Central Digital Platform under the Procurement Act 2023. Education, work and skills activity is commissioned through the authority's own Flexible Procurement System. Councils across Greater Manchester use the same system to commission apprenticeships. The Greater Manchester Social Value Policy covers job creation, upskilling of the workforce and net zero carbon.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of the Greater Manchester Combined Authority's contract awards have been in IT services, business services and research and development.
Relevant CPV codes
- 48000000 · Software package and information systems
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@greater-manchester-combined-authority.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@greater-manchester-combined-authority.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@greater-manchester-combined-authority.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@greater-manchester-combined-authority.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@greater-manchester-combined-authority.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@greater-manchester-combined-authority.gov |
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