Contingency Supervision Hub
Details
- Supplier(s)
- FOUNDEVER GB LIMITED
- Value
- £104,166.67
- Duration
- 9 months
- Topic
- Call centre
- Published
- 2 October 2026
- Source
- uk:find_a_tender
Tender description
The Supervision Hub is seeking a supplier to provide a contingency contact operation that can be scaled depending on the volume of contact received resulting from a mass call event or business continuity plan being invoked. ## Contract award
Timeline
- Completed: Award published2 October 2026Current notice
- Completed: Award date2 October 2026
- Next: Contract expiry date25 June 2027in 9 months
About the buyer
The Financial Conduct Authority regulates the UK's financial services industry, and buys as a central government body with its own procurement function. Every tender runs through Atamis, the FCA's eTendering portal, with opportunities also advertised on Find a Tender and Contracts Finder. Larger contracts fall under the Public Contract Regulations 2015 once they pass a set threshold. Both pan-government and FCA-tendered framework agreements offer alternative routes to market. A Supplier Code of Conduct, updated in 2022, covers climate change, resilience and data protection standards for suppliers. An ethical procurement standard applies to purchases wherever possible.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of the Financial Conduct Authority's contract awards have been in IT services, business services and software and information systems.
Relevant CPV codes
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@financial-conduct-authority.gov |
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