Taff Telecoms (Omnichannel) Tender
Details
- Topic
- IP telephone services
- Published
- 19 January 2026
- Submission
- 27 February 2026
- Source
- uk:sell2wales
Tender description
Contract for an omnichannel telecoms solution, for Contact Centre, Softphone, DDI line management, geographic site lines, omnichannel capability, call recording, and integration.Approx 200 users, 16 seat contact centre, 12 sitesNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=160437. (WA Ref:160437)
Timeline
- Completed: Tender published19 January 2026Current notice
- Completed: Submission date27 February 2026
About the buyer
Taff Housing Association is a charitable housing association in Cardiff that provides affordable homes and support services. Taff's own Direct Labour Unit carries out repairs, and a seven-lot contract with several suppliers supplements it. That repairs contract was run as a restricted procedure with a selection questionnaire stage. Professional services such as audit, treasury advice and telecoms are also tendered.
Over the past 5 years, most of Taff Housing Association's contract awards have been in construction work, business services and waste, cleaning and environmental services.
Relevant CPV codes
- 64215000 · IP telephone services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@taff-housing-association.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@taff-housing-association.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@taff-housing-association.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@taff-housing-association.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@taff-housing-association.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@taff-housing-association.gov |
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