Provision of Independent Health Complaints Advocacy Service
Details
- Value
- £300,000
- Topic
- Health and social work services
- Published
- 11 September 2026
- Submission
- 23 November 2026in 1 month
- Source
- uk:procontracts
Tender description
This tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS). The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatment they received from NHS funded services and to assist them in finding a resolution. The service will also support clients’ complaints concerning health and social care services. The service will support the client through the appropriate complaints processes of the service they accessed. The key aspect of the role of the service is the focus on empowering and supporting clients, their family, carer or representative. The Council is inviting tenderers to bid in this competition for the award of the Provision of IHCAS for a period of three years with an option to extend by two years. Proposed Contract Start Date: 1 April 2027 Proposed Contract Value: £300,000 Keywords: Independent Health Complaints , Advocacy Service
Timeline
- Completed: Tender published11 September 2026Current notice
- Next: Submission date23 November 2026in 1 month
About the buyer
Brent Council is a London borough council and local authority, running procurement through its own in-house corporate Procurement team. Lower-value contracts are generally sourced and managed directly by individual service departments across the council. Larger, higher-value contracts are instead led by the corporate Procurement team. A dedicated local supplier database lists smaller-value opportunities specifically for businesses based in the borough.
Over the past 5 years, most of London Borough of Brent's contract awards have been in health and social work, business services and construction work.
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