Contact Centre Solution
Details
- Buyer
- Kirklees Council
- Supplier(s)
- Netcall Technology Limited
- Value
- £738,360
- Duration
- 3 years
- Topic
- Contact management software package
- Published
- 13 January 2026
- Source
- uk:contracts_finder
Tender description
To provide the council's contact centre telephony system CCS Back office Solutions Framework (RM6285) Lot 2 to Netcall Technology Limited.
Timeline
- Completed: Award date1 December 2025
- Completed: Award published13 January 2026Current notice
- Next: Contract expiry date30 November 2028in 2 years
About the buyer
Kirklees Council is a West Yorkshire local authority with a corporate procurement team led by a Head of Procurement and Commissioning. Service Directors hold the authority to commence and award procurements in their own directorates. Approved frameworks, dynamic purchasing systems and dynamic markets are permitted routes to market. The Head of Procurement keeps a list of approved central purchasing organisations, including YPO and the Crown Commercial Service.
Over the past 5 years, most of Kirklees Council's contract awards have been in construction work, construction materials and health and social work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@kirklees-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@kirklees-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@kirklees-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@kirklees-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@kirklees-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@kirklees-council.gov |
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