Provision of Govmetrix CX customer feedback and citizen experience improvement platform
Details
- Supplier(s)
- ROL Solutions Ltd t/a GovMetric CX
- Value
- £53,997
- Duration
- 3 years
- Topic
- Software supply services
- Published
- 30 June 2026
- Source
- uk:contracts_finder
Tender description
To award a contract to ROL Solutions Ltd t/a GovMetric CX for the provision of Govmetrix CX customer feedback and citizen experience improvement platform via the CCS GCloud 14 framework for a period of 3 years with one option to extend for a further 12 months subject to performance and need. Contract to commence 1st July 2026 to expire 30th June 2029. Contract value £53,997.00 (excluding extension option).
Timeline
- Completed: Award published30 June 2026Current notice
- Completed: Award date1 July 2026
- Next: Contract expiry date30 June 2029in 3 years
About the buyer
Kingston upon Hull City Council is the local authority for Hull, and its larger contracts are procured through a Corporate Procurement Team. Tenders above the quotation level are advertised on YORtender, the Yorkshire and Humber e-tendering portal, where registration is free. Higher-value notices go to Find a Tender through the Central Digital Platform, with Contracts Finder used for mid-value contracts. Council rules presume in favour of central purchasing arrangements and frameworks for regular repeat purchases. Procurement Category Managers publish pipeline notices of larger upcoming activity. Supplier support is delivered with YORprocure, YPO and the Government Commercial Agency.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Kingston upon Hull City Council's contract awards have been in construction work, architectural and engineering services and IT services.
Relevant CPV codes
- 72268000 · Software supply services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@kingston-upon-hull-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@kingston-upon-hull-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@kingston-upon-hull-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@kingston-upon-hull-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@kingston-upon-hull-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@kingston-upon-hull-city-council.gov |
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