Housing 21 - Call Monitoring
Details
- Buyer
- Housing 21
- Supplier(s)
- Appello Careline Limited
- Value
- £14,000,000
- Duration
- 10 years
- Topic
- Call centre
- Published
- 9 June 2026
- Source
- uk:contracts_finder
Tender description
Housing 21 awarded a contractor to provide a Call Monitoring service via a Restricted Tender process. In addition Housing 21 may also want to include an out of hours responsive repairs handling service to be included. This contract is for a period of 5 years with an option 2 years + 2 years + 1 year.
Timeline
- Completed: Award date1 November 2025
- Completed: Award published9 June 2026Current notice
- Next: Contract expiry date31 October 2035in 9 years
About the buyer
Housing 21 is a nonprofit housing association that provides retirement and extra care housing for older people, buying through its own dedicated procurement team. Below that threshold, local housing managers source quotes directly from accredited contractors for everyday services such as gardening and window cleaning. Every appointed contractor must hold safety accreditation such as Construction Line, SafeContractor, SMAS or CHAS.
A procurement pipeline lists upcoming high-value opportunities for the year ahead.
Over the past 5 years, most of Housing 21's contract awards have been in construction work, repair and maintenance and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@housing-21.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@housing-21.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@housing-21.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@housing-21.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@housing-21.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@housing-21.gov |
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