Awarded contract

Met Business Services (MBS) Enterprise Resource Planning (ERP), Resource Management (RM), Business Process Outsourcing Services (BPO) and Systems Integration (SI)

Details

Supplier(s)
EntServ UK Ltd
Value
£1,000,000,000
Topic
Industry specific software package
Published
31 March 2026

Tender description

Provision of managed services for HR, Finance, and Commercial operations under a Managed Service Model. Includes technology enablement, process optimisation, and service delivery aligned to Cabinet Office Model Services Contract principles. Lot 1: Provision of managed services for HR, Finance, and Commercial operations under a Managed Service Model. Includes technology enablement, process optimisation, and service delivery aligned to Cabinet Office Model Services Contract principles.

Timeline

  1. Completed: Award date5 November 2025
  2. Completed: Award published31 March 2026
    Current notice

About the buyer

Metropolitan Police Service polices Greater London and buys as a police force with its own Commercial Services team. Opportunities below the full tender threshold are advertised through CompeteFor, the portal used across the Greater London Authority group. Above that level, competitions move to the Coupa e-tendering system for supplier submissions. The largest contracts are published on Find a Tender and Contracts Finder for open competition. Major technology programmes such as digital policing systems are procured through dedicated supplier frameworks. Every contract the force signs follows the GLA Group Responsible Procurement Policy across its commercial activity.

The top 10 blue light buyers spent a collective £2.2bn between FY2021 and FY2025.

Over the past 5 years, most of Metropolitan Police Service's contract awards have been in construction work, business services and IT services.

Relevant CPV codes

  • 48100000 · Industry specific software package
  • 48217000 · Transaction-processing software package
  • 48219300 · Administration software package
  • 48411000 · Investment management software package
  • 48441000 · Financial analysis software package
  • 48450000 · Time accounting or human resources software package
  • 48490000 · Procurement software package
  • 72211000 · Programming services of systems and user software
  • 72212450 · Time accounting or human resources software development services
  • 72212451 · Enterprise resource planning software development services
  • 72250000 · System and support services
  • 72261000 · Software support services
  • 72265000 · Software configuration services
  • 72267000 · Software maintenance and repair services
  • 72310000 · Data-processing services
  • 72500000 · Computer-related services
  • 72600000 · Computer support and consultancy services
  • 72900000 · Computer back-up and catalogue conversion services
  • 79000000 · Business services: law, marketing, consulting, recruitment, printing and security
  • 79211110 · Payroll management services
  • 79211120 · Sales and purchases recording services
  • 79400000 · Business and management consultancy and related services
  • 79630000 · Personnel services except placement and supply services

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Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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