Customer Engagement Strategy
Details
- Supplier(s)
- Actica Consulting Limited
- Value
- £11,000
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 10 March 2026
- Source
- uk:contracts_finder
Tender description
External expertise to develop a coherent and integrated Customer Engagement strategy that builds on our existing corporate strategy, is based on a holistic view of customer needs and sets out a roadmap for a customer engagement strategy for the next 1,3 and 5 years.
Timeline
- Completed: Award date23 February 2026
- Completed: Contract expiry date6 March 2026
- Completed: Award published10 March 2026Current notice
About the buyer
The Pensions Regulator regulates work-based pension schemes, and buys as a central government agency. Framework agreements are the first port of call for procurement, led by the Crown Commercial Service. Additional collaborative arrangements come through ESPO, YPO and NHS Supply Chain frameworks. An in-house commercial team manages the full contracting lifecycle from sourcing through to contract management.
Over the past 5 years, most of The Pensions Regulator's contract awards have been in IT services, business services and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@the-pensions-regulator.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@the-pensions-regulator.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@the-pensions-regulator.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@the-pensions-regulator.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@the-pensions-regulator.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@the-pensions-regulator.gov |
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